This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to register WPML plugins.
Solution:
Here are the steps to register the WPML plugins:
1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Please login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
I've recently migrated my webhop to a new server and it doesn't recognize my wpml subscription. I've found threads, that describe the same issue but for some reason the recommended solution doesn't work for me.
My website has now the url hidden link. It's the same domain, just without the www.
I went to my wpml account and deleted the old registration key that was registered on hidden link. Then I created a new key for the new url.
But whenever I try to use the new key in the section wordpress plugin -> add new -> commercial tab, it doesn't give me the option to register with the new key. It seems like the plugin is still connected to the url I already deleted from my wpml account.
I'd appreciate some help with this. Wish you a nice day and regards, Nina
Thank you for contacting WPML Support. Could you please try to follow the steps below and see if this resolves your issue:
1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Please login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
It seems you have registered WPML successfully on your site:hidden link so it’s (the WPML plugin cannot connect to wpml.org) a false-positive notification you can remove it by following the below steps:
1. Please go to WP Dashboard Menu >> Updates.
2. Press the "Check again" link.
3. Now please go to the Plugins page and see if that notification still exists or not.
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