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This topic contains 3 replies, has 2 voices.

Last updated by amrE-5 5 months ago.

Assigned support staff: Andreas W..

Author Posts
May 17, 2019 at 7:01 pm #3836599

amrE-5

Hello,
I'm translating from english to arabic,
I have an issue with the translated pages that the content is messy.
the translated page is hidden link
the original page is hidden link

Thanks

May 17, 2019 at 11:27 pm #3837295

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting the WPML Support.

I can see that there is a design issue with your arabic site.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards
Andreas

May 20, 2019 at 12:51 pm #3846993

amrE-5

Hello,
I inform you that I moved the site from trego.tregoland.com to hidden link

waiting for your advice to solve the issue of translating my web site.

Thanks
Best Regards

May 20, 2019 at 2:03 pm #3847651

amrE-5

My issue is resolved now. Thank you!