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Last updated by Ilyes 7 months, 2 weeks ago.

Assisted by: Ilyes.

Author Posts
November 15, 2024 at 9:26 pm #16409840

Danielle XIANG

Background of the issue:
I am working on a site under development, hidden link, and I am trying to translate the home page using WPML.

Symptoms:
The home page is not translating. The taxonomy section does not load articles for translation, and while automated translation works for other content, it does not work for the home page.

Questions:
Why is the home page not translating with WPML?
Why are articles not loading for translation in the taxonomy section?

November 18, 2024 at 5:35 pm #16416227

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

Thank you for contacting WPML support team,

It is hard to tell why the home page is not translated without having access or configuration details on your site,

We would like to ask you to enable debug information for this matter, which will provide us with more insights about your website. You may refer to this link for instructions on how to do this: http://wpml.org/faq/provide-debug-information-faster-support/

Also, are you sure the homepage is translated at a 100% ?
Is the homepage in other languages published and not in draft?

Please go to WPML > Support > troubleshooting and try all the following buttons: hidden link

I will also open your next reply as private in case you would like to share an admin access to your site, I could then check this issue for you.

Best,

Looking forward to your response.

November 20, 2024 at 3:34 pm #16425480

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

So there are multiple missing parts and specific workflows to follow :

1- Your WPML versions is pretty old, please update WPML and String translation to the latest version, also, String translation is not active on this site : hidden link

2- You do not have a homepage yet, you are currently using the default page "latest posts" as shown in the settings here : hidden link

3- Then I found out that this posts page is loading all the articles you have under Knowledgebase plugin : hidden link - hidden link

4- There are two reasons why the articles are not showing as translated in the homepage
A- The article Category "Product Manuals & Documentation" was not translated:
This is because the custom taxonomy wasn't set to "translatable" under WPML settings : hidden link
I have changed that for you and I was able to translate it for you from WPML > Taxonomy translation

B- The articles did not have the right category in the right language because of the previous issue, after translating the category, I relinked them with the right category using WPML > Support > Troubleshooting > Synchronize Taxonomies > select Articles and ran that option , you do not have to do it anymore as I fixed the category translation

Now that section is translated correctly : hidden link

5- The rest of the untranslated sentences and words in that page can be translated using String translation as shown in this documentation : https://wpml.org/documentation/getting-started-guide/string-translation/

6- To better use WPML, you should follow this workflow : https://wpml.org/documentation/translating-your-contents/

Let me know if you have any questions,

Best,

The topic ‘[Closed] Site Translation’ is closed to new replies.