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This topic contains 8 replies, has 2 voices.

Last updated by Nigel 1 year, 6 months ago.

Assisted by: Nigel.

Author Posts
May 8, 2023 at 7:04 am #13602175

marcB-87

Thanks a lot for your help!
This fixes the "Site" Problem. We have now a Problem with the Slider Revolution Plugin.
I can´t reproduce our Problem at the moment, but we made some translations and sometimes the Translations are gone. Only our main Language is still alive.
For example. We translate a slider in 15 different Languages. Then I will duplicate the Slide again and there are only 3 Languages, or maybe 1 or 5. Without any sense.

Is there a chance to fix this problem in the same easy way like the pages?

Cheers and thanks for your help!

May 8, 2023 at 8:06 am #13602793

Nigel
Supporter

Timezone: Europe/Madrid (GMT+01:00)

Hi there

I can't really comment on what the issue is, unless I can see it, so it would be helpful if you see the problem recur to let me know so that I can check what's happening.

Also, it would helpful if you can clarify the specific workflow that results in the problem.

May 8, 2023 at 8:11 am #13602805

marcB-87

I translate the differnet slides. And without notice, some (sometimes all) languages will be deleted. Unfortunately I can't reproduce it as it just happens. Can it be that it is a database problem like my other question. We had copied the page. Maybe something went wrong.

Is there a way to take a closer look at the database?
Unfortunately, it's not feasible like this, since we're doing 10 (or 11 or 12) translations and maybe they're all gone again.

May 8, 2023 at 9:03 am #13603253

marcB-87

On my other Problem the solution worked:
“WPML->Support->Troubleshooting Page-> Remove Ghost Entries from the translation tables”

But this solution works only for "Pages" not for the revolution Slider.

May 8, 2023 at 9:36 am #13603639

Nigel
Supporter

Timezone: Europe/Madrid (GMT+01:00)

That fix was for a specific issue that seemed to arise from problems copying the site, where the translated posts were missing from the database.

I don't know what the issue with the slider is, it will likely have a different cause (and a different solution).

Can you give more details about the sliders that have the problem?

Which sliders?

What kind of content do they have?

Are they slides with static text you add to each slide, or are they dynamic, pulling in the content from posts (e.g. a slider rotating through featured posts)?

What are your steps for translating these slides?

I still have access to your site from the other ticket, so I can look at that, but I need to know what I am looking for. (Remember, you know your site well, but I do not.)

May 8, 2023 at 1:08 pm #13605895

marcB-87

Here you can see the issue. Normaly I have 11 Languages per Slide.
And after a while (for no particular reason) I see this. Or something like this.
There is no schema which languages remain

Anmerkung 2023-05-08 150548.png
May 8, 2023 at 1:12 pm #13605975

marcB-87

I get the base of a Template (see the Image).
After that I changed the Graphics and the Texts.

The Content is static Text/Image Content.
No dynamic one.

I translate it to click on the slides Pull Down Menu on the three Lines with the Plus and the under "Slide Options" I choose WPML and change the Language.
Please take a look into "Product Slider Car" Slider.

Cheers and thanks alot!!!!

May 8, 2023 at 2:38 pm #13606697

marcB-87

I forgot the Image of the Slider.

Anmerkung 2023-05-08 150938.png
May 9, 2023 at 10:49 am #13612693

Nigel
Supporter

Timezone: Europe/Madrid (GMT+01:00)

Hello again

I just spent quite a while setting up a clean test site so that I could familiarise myself with how the Slider Revolution plugin works, and—in particular—how it stores its data, and how the translations are stored.

I see that data about the slides is stored in custom database tables (e.g. wp_revslider_slides) rather than in wp_posts as a slide custom post type, for example.

That means that WPML does not store any information about the "translations" of the slides, the language information is stored along with the rest of the data about the slides in the revslider custom database tables.

In my screenshot you can see how the variations of the Brake Fluid slide are stored.

This is data that WPML knows nothing about, and isn't responsible for storing or modifying.

The Slider Revolution plugin is integrated with WPML inasmuch as the information about languages and which language to display come from WPML, but the multilingual functionality itself is managed wholly by Slider Revolution.

So in this case I would suggest you contact their support for further help on this particular issue, as whatever the cause it doesn't appear to come from WPML and they will understand their implementation much better than we do here in WPML support.

We will, of course, be happy to help you with anything else that we are able to.

Screenshot 2023-05-09 at 11.36.21.png