Some texts and strings I can not able to translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate certain texts and strings on their website using WPML.

Solution:
We recommended several steps to make the strings translatable:
1. Enable auto-detection in WPML → String Translation and visit the front-end in a non-default language to help WPML detect and register the strings.
2. If strings are still missing, use WPML → String Translation → Utilities → Admin Texts Translation to find and select strings from theme or plugin options for translation.
3. If strings are not found in Admin Texts, scan the theme or plugin directly from WPML → Theme and plugin localization.
4. Check WPML → Translation Dashboard under Templates or Template Part sections for embedded strings in theme parts.

If these steps do not resolve the issue, it might be due to strings being hardcoded in theme/template files or using non-WPML-compatible functions. In such cases, a manual inspection of the texts and their page sources is necessary. We recommend not repeating previously confirmed ineffective steps and considering alternate methods like registering text via WPML hooks or direct gettext review.

If the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Bug, Documentation request

This topic contains 7 replies, has 0 voices.

Last updated by Kor 1 week, 1 day ago.

Assisted by: Kor.

Author	Posts
December 9, 2025 at 11:04 am
andranikA	There are still some texts and strings on my site that I am not able to translate using WPML. Could you please guide me on how to make these translatable?
December 9, 2025 at 6:15 pm #17649012
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This is what I've done. 1. Contact us page can be fully translated now. Feel free to retranslate it here hidden link 2. Translated the read more texts here hidden link 3. The transfer page looks fine when I checked hidden link
December 10, 2025 at 8:15 am #17650416
andranikA	Hi Thank you again for your great support . I have another issue that I would like to show you. These texts also cannot be translated. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/tour-information-cannot-be-translated/
December 10, 2025 at 6:46 pm #17653618
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. 1. Regarding the tour details, such as "Duration", "Max People" and etc strings not translated, I need to check further and I will split the ticket here https://wpml.org/forums/topic/tour-information-cannot-be-translated/ so that we can follow up. 2. As for the footer "All Right Reserved" string, you can translate it here hidden link as shown in the atttached screenshot. 3. I've translated the signup and login button for you here hidden link 4. Tour plan should be translatable now hidden link .
December 10, 2025 at 6:56 pm #17653653
andranikA	Thank you, I saw your updates and really appreciate your help. I noticed that most strings are resolved, but there is still one string that I am having trouble translating and cannot find in String Translation. Could you please also check this one as well?
December 11, 2025 at 7:30 am #17654482
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can't seem to find a way to translate that string. I will need a snapshot of the site to troubleshoot this further locally. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. https://wpml.org/de/faq/provide-supporters-copy-site/ To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
December 11, 2025 at 1:20 pm #17656005
andranikA	Thank you for the explanation. It’s okay — that one word can stay as it is. There’s no need to create a Duplicator package or a full snapshot.
December 11, 2025 at 3:36 pm #17656718
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, I will look into your other ticket now. As for this ticket, I will close it.