Sometimes the "translation edit box" will jump to the end of the page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the Advanced Translation Editor (ATE) jumps to the end of the page after saving a block of text during translation. This issue occurs randomly and not for all text blocks. Refreshing the page seems to prevent the issue from reoccurring for that specific page.
Solution:
1. We first suggested that the issue might be temporary and asked the client to attempt to replicate it, providing clear steps if possible.
2. We noticed that the REST API appeared to be disabled on the client's site, which is essential for some of WPML's functionality. We recommended checking the REST API dependencies here: https://wpml.org/documentation/support/rest-api-dependencies/
3. Upon further investigation, we confirmed that the REST API was working on the client's site.
4. We asked the client if the issue persists with the latest WPML version (at the time, 4.6.10) and advised checking for the latest versions in the "My Account -> Downloads" section. We also provided a link to update instructions: http://wpml.org/faq/install-wpml/ and reminded the client to back up their database before updating.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.

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Tagged: ATE

This topic contains 30 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author	Posts
October 31, 2023 at 7:00 am #14696809
Jorge Rodriguez	Hello Andrey, I have turned off all browser extensions and try with incognito window and the problem is still there. Is it possible to give me access to your sandbox site to try and replicate the issue? This is the way we have done it for previous issues. Thanks, Jorge
October 31, 2023 at 10:08 am #14698195
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Yes, sure. I have created a sandbox site and indicated it in the following private message. Does the issue happen with Firefox, for example?
October 31, 2023 at 10:29 am #14698399
Jorge Rodriguez	Hello Andrey, I have managed to replicate it on your sandbox, doing the same thing I did in this video I sent to you from our site, which was this one hidden link Yes, it happens with Firefox as well. Regards and thanks again, Jorge
November 1, 2023 at 1:51 pm #14708021
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback, Jorge. We appreciate your efforts in replicating the issue and bringing it to our attention. Our development team will be notified in order to find a solution that will improve your experience. I hope this will be handled in the near future.
November 2, 2023 at 7:35 am #14712919
Jorge Rodriguez	Thank you Andrey, We will wait for news from you. Kind regards, Jorge
November 2, 2023 at 1:29 pm #14717153
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for reporting it. I'll update you once I have more news.
November 6, 2023 at 8:14 am #14735283
Jorge Rodriguez	Hello Andrey, Here is a new video in which you can see the behaviour of the ATE on a specific page of our site. In this case without minimising the window hidden link
November 8, 2023 at 9:04 am #14753997
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for sharing this information. I'm going to report this as well. Would you mind using the same staging and creating a new page with similar content to replicate this, too?
November 9, 2023 at 11:12 am #14765219
Jorge Rodriguez	Done Andrey. It is clearly an issue with window size changes. It has happened when zooming in and out, and also when inspecting the page. Several of our translators have reported this issue
November 9, 2023 at 3:15 pm #14768801
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi Jorge, Thank you for bringing the issue to our attention. I wanted to let you know that we were able to replicate the issue you reported, and I appreciate you providing different way to replicate it. Our development team has informed me that they have addressed the issue. However, we don't have an exact timeline for when the fix will be live. Nevertheless, it will be included in future versions of WPML.
November 9, 2023 at 3:27 pm #14769171
Jorge Rodriguez	Thank you Andrey! I would appreciate if you could keep me informed once the fix is life. Regards, Jorge
November 9, 2023 at 9:14 pm #14771199
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Sure, I will notify you here in this support ticket once I know more. Have a nice evening, Jorge.
April 16, 2024 at 9:15 am #15523735
Jorge Rodriguez	Hello Andrey, This issue is back. Could you please have a look into it? Thanks, Jorge
April 16, 2024 at 2:11 pm #15526108
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Jorge, Have you experienced the same issue with WPML version 4.6.10? You can verify the latest available versions on this site by navigating to "My Account -> Downloads". If you need assistance with updating, you can refer to the instructions available at http://wpml.org/faq/install-wpml/. Before proceeding with the update, please ensure to backup your database.
April 17, 2024 at 6:24 am #15529300
Jorge Rodriguez	Hello Andrey, We are in version 4.6.10 and now the ATE does not even load on Mozilla/Firefox/Chrome. It keeps loading and loading, but does not get to open it. We run WPML on 2 sites and having the same issue in both (so it must be a general issue). Also, the previous problem still persist (ATE seems to open in Opera and we could check it there). Regards, Jorge New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-ate-does-not-even-load-on-mozilla-firefox-chrome/