Hi there, My issue is that sometimes when i add a translation to a certain page, the page content won't show up. It happened in two cases: hidden link translation of hidden link this page. And the second one is hidden link translation of hidden link this page.
It doesn't give a 404, instead it just shows the header and footer, with an empty page body.
can you please use one of your for security reasons, and since different people might work on this ticket.
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.
2) Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.
Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.
I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.
I would need to access both your site's wp-admin and FTP account, if possible.
I have enabled the private username and password fields in your next reply.
I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.
You can safely add your information into these fields.
I have found that a widget was giving this error. "Hotspots" by Happy Addons Elementor.
I have deleted it from the spanish page, then the page appeared normally.
Weirdly, when I added the hotspot widget later, it didn't break it.
