Home›Support›English Support›[Resolved] Spanish Site is forwarded to german Site, but spanish URL available
[Resolved] Spanish Site is forwarded to german Site, but spanish URL available
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where the English version of a URL was redirecting to the German version, despite no active redirects being set up. Additionally, the language switcher was not visible on the German page, and there were numerous 404 errors for translated pages across various languages.
Solution: We recommended checking if the translated pages were published and not in draft or review status. We also suggested deactivating all non-WPML plugins to see if the issue persisted, indicating a possible conflict. After further investigation, we discovered that the issue was related to incorrect URL formats being used. The correct format should be "domain" + "language slug" + "post type slug" + "product name". We advised the client to use the correct URL format and confirmed that the language switcher and page redirections were functioning correctly when using the proper URLs. If the client's issue persists or if they encounter new issues, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If further assistance is needed, please contact us through the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
From what it seems, it redirects to the main version of the page which might mean that the translation is either not published, fully translated or it is still in a review/draft mode.
Can you please check the status of the translated page?
The fact that there is an eye icon there for each of them means that you first need to review them (click the button and approve the translation and save).
Only after that they are really published and the links should start working in the other languages.
Hi,
since they where published already, but not reviewed, I expected that they would show up. Most of the other pages do. I marked them all as reviewed today, but they still don`t show up and the language switch is also missing on the german page.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
Even if I am on the default language of these products and click the Spanish flag or even if I'm adding the exact URLs above in my browser, they don't redirect and they are taking me to the correct place.
So spanish works fine but when I tried the following URLs below (while on them, I tried to switch to the EN version), yes, the issue was happenig and I was taken to the same german page:
hidden link hidden link
So, after some tests, it seems that there is a 301 redirect that was added somewhere on the site that is redirecting the EN page to the DE page.
I'm attaching a screenshot with proof: 301 moved permanently
So this redirect was added somewhere through a plugin or straight in the code of the site, not sure how or where but I think this needs to be discussed with the developer that built or managed the site - probably he will quickly figure things out.
Another option you can try (but only on a test site / staging site, not on this live site so that clients won't be impacted) is to deactivate all the non-WPML plugins (leave just WPML + WooCommerce active) and then try to see if the issue is still happening.
If it's not, then re-activate plugins one by one to figure out which one is causing the issue.
I can see that there's this SEO plugin that has a good amount of redirects: hidden link
But I am not sure if that's the plugin that is creating the issue. This needs to be checked by the person who built the site who knows all the other places where redirects have been implemented.
Please let me know how things go and if you were able to find the issue.
Hi,
after following the above steps, I noticed that after disabling wpml, the redirect was gone.
When I enabled wpml, the redirect was there.
I noticed this error in our php/errors.log:
/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-endpoints-support.php on line 142"
Hi,
I created a clone of the website at hidden link
Debugging is enabled.
I deactivated all plugins, as suggested. I could not get the english Version of hidden link
running. It is like wmpl does not recognize the english version of the Product.
If you deactivate wpml then there is no redirect, but a 404.
Feel free to test. Backup is also created.
Kind regards
Johannes
Hi,
any update on this?
I also notice that the top language switcher is not appearing in most of the products, while the bottom language switcher works fine.
I think I am only now finally starting to understand what's happening here.
I think this translation for this page somehow got stuck.
The thing is that there are 96 plugins installed on this site [the most plugins I have ever seen on a WordPress site until now :)] and that can create all kinds of issues, especially server-resources wise.
I got to the point (in my debugging process) where I can see this error in the screenshot I attached below.
So, because the translation is currently not fully finished and published (at least WPML doesn't see that the translation job has this status currently), it automatically redirects to the main/default language.
I think I will need a few more hours to investigate the status of the translation job and see if I can re-send this for translation, in case that will be needed.
I'm leaving the ticket assigned to myself and I will get back to you in a few hours.
Hi there and thank you once again for your AMAZING patience.
So, after deeper debugging, I found out that there are actually connection issues between the site and the automatic translation platform (Error: ATE Server Communication - Unauthorized).
You can see them here: hidden link
Here is a list of all the existing tickets based on this topic: hidden link
It seems that the issue was resolved by downgrading the PHP version. From what I can see, you are also on a very very new PHP version at the moment.
I am not sure when these issues started happening, maybe the PHP version was updated on the server recently or there were some server updates done recently. Are you aware of any change like this?
