Spanish Site is forwarded to german Site, but spanish URL available

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the English version of a URL was redirecting to the German version, despite no active redirects being set up. Additionally, the language switcher was not visible on the German page, and there were numerous 404 errors for translated pages across various languages.

Solution:
We recommended checking if the translated pages were published and not in draft or review status. We also suggested deactivating all non-WPML plugins to see if the issue persisted, indicating a possible conflict. After further investigation, we discovered that the issue was related to incorrect URL formats being used. The correct format should be "domain" + "language slug" + "post type slug" + "product name". We advised the client to use the correct URL format and confirmed that the language switcher and page redirections were functioning correctly when using the proper URLs. If the client's issue persists or if they encounter new issues, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If further assistance is needed, please contact us through the WPML support forum.

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Tagged: Exception

This topic contains 28 replies, has 2 voices.

Last updated by Mihai Apetrei 7 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
April 10, 2024 at 8:02 am #15502581
johannesF-4	Hi Mihai, thanks a lot for your support. We haven't been aware that the latest version of wordpress needs an outdated verison of PHP 😉 We downgraded php to 8.0.30. Now the "deprecated" messages in debug are gone. But the issues of wpml, not detecting the translated content, remain. hidden link On the live site, the english gets still redirected to german hidden link
April 11, 2024 at 3:39 pm #15510272
johannesF-4	Hi Mihai, our last crawling aborted with around 1700 404 errors Here are only some samples: I tried these two and verified the link is correct and the product is exisitng and published: hidden link hidden link here are some more hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status"
April 11, 2024 at 3:43 pm #15510310
johannesF-4	Hi Mihai, our crawling aborted last night with about 1700, 404 errors. I have tested some products if the url exists and the product is published and it is: hidden link Here is an excerpt: hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status" hidden link,"404","HTTP-Status"
April 11, 2024 at 3:47 pm #15510317
johannesF-4	Hi Mihai, we've got around 1700(!) 404-errors now. After this our crawling has aborted.... Example: hidden link This is a translation we have done today. Any idea how we can solve this? Thanks a lot Johannes
April 11, 2024 at 6:36 pm #15510789
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Johannes. Thank you for the confirmation regarding the PHP version. It seems that now I am seeing different error messages here: hidden link Per our Support Policy, we can handle only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once but also enables other users to find solutions to their questions faster. I don't want to lose focus on the initial issue that we were handling here: the fact that we have that redirect happening even if the page shows up as translated. In regards to the new situation that you brought up (the 404 errors), I also tested the links and it seems that they don't exist. But I am not sure why or when this happened. This is a separate issue and will need its own investigation even though there's a chance that this issue might be related. I checked the dev site and the pages are missing there, too. I can also see a few notifications like the ones in the screenshot below - it seems that product URLs are changed from time to time and there's a chance that the translations are not re-saved so this is why the 404 errors might happen but this is just something that I suspect at this point. My focus right now is to understand why are we still having errors in the ATE logs and why we can't edit the translations, because I feel that this is related to the issues that we are experiencing.
April 15, 2024 at 8:53 pm #15521944
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and thank you for the amazing patience and cooperation you have shown since the start of this ticket. I am getting to the end of my tests soon and after that, I will escalate this to our devs team to analyze this on an even deeper level. Currently, for the last tests, in order to further debug the problem on my end, I’d like to replicate your site locally. I will need your written approval to be able to duplicate your site using a plugin called "Duplicator" and test your site on a testing environment so can you please let me know if this is ok with you? After we find a solution for this, the duplicated site will be deleted. Also, please create a full website backup before answering in case you consider that's needed for the staging site that you shared access to already. I will be waiting for your response. Kind regards, Mihai
April 16, 2024 at 9:20 am #15523744
johannesF-4	Hello Mihai, thanks a lot for your thorough investigation. I consent. Please proceed. Kind regards, Johannes
April 17, 2024 at 10:43 pm #15535078
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for your approval, Johannes. I will keep you up to date with any updates that might come from the dev team.
April 19, 2024 at 1:04 pm #15543755
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, Johannes. Is there anyone working on staging at the same time? I was trying to generate a new package but Duplicator Pro was removed and I was logged out. Please let me know. Also, if you have a backup of the full site that you can share so that I won't have to try this again, please let me know (maybe you can share a dropbox/google drive link with the site's files + database). From what I experienced, this current server has limited resources and Duplicator is constantly bugging out and not able to run a full website backup even if I tried filtering out big files. I will be waiting for your response. Mihai
April 20, 2024 at 7:54 am #15545531
johannesF-4	Hi Mihai, I am very sorry for this. I updated staging yesterday with the new version of our live site. Can you send me a private credentials window please for the Link and the password to the Download?
April 20, 2024 at 8:33 pm #15546464
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Sure. I'm reactivating the private fields below.
April 21, 2024 at 6:11 am #15546663
johannesF-4	Hi Mihai, thanks a lot for your patience. Here is the link. It is valid for one week. Let me know if you need separate chunks of DB/Files and so on. hidden link Kind regards and thanks.
April 23, 2024 at 11:24 am #15555503
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and thank you very much for sharing that. I can confirm that I was able to fully download the zip file. I will get back to you as soon as I have updates.
April 29, 2024 at 8:58 am #15575739
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I am back. So, after a lot of tests, things seem to be working fine at the moment from what I can see. Let's talk about this exact product example: teltonika 200 access point German URL: hidden link Now, I think at the beginning of this ticket, we were focusing on the wrong URL version of the English translation: hidden link The "sd-wan-shop" part of the URL is wrong here. It seems that this is not the correct one that we should focus, but instead, it seems that this is the correct URL format: hidden link Like in Spanish, we have this correct format, too: hidden link So this is the correct URL form that we needed to focus on. You will see that, from the front-end of the German version (hidden link), if you go there now and try to click on the English or Spanish flag, it will work fine. That is why it was so confusing to me, because: 1. if I was checking the job id, it was showing up as translated correctly in our systems backend 2. the URL was also missing from any existing redirects that you already have set up on the site Even for one of the very latest examples that you shared (hidden link): 1. The correct DE URL for that one is this: hidden link 2. If you go to that DE url and try to click on EN or ES for example, you will be taken to the correct URLs: EN: hidden link ES: hidden link There's a chance that, at some point, the shop existed in a different sub-folder: "sd-wan-shop". Because I am not sure from where that part is coming from, but things work correctly from the front-end area of the site for the users. So that part was probably used in the past. Because, the correct URL format is "domain" + "language slug" (/en for example) + "post type slug" ("product" in our example) + "product name": domain.com/en/product/product-name Even this initial URL that was shared in the first message of this ticket (hidden link), seems to be the wrong format, and the correct product URL is actually this: hidden link And the translations work correctly from that page, too, you can test by clicking on the flags at the top. Please let me know if these URLs also work fine for you. I will be waiting for your response. Thank you! Mihai
May 3, 2024 at 6:43 pm #15592680
johannesF-4	Hi Mihai, thanks for your thorough investigation. We had changed the URL Format due to this ticket: https://wpml.org/forums/topic/wpml-got-stuck-with-in-progress/page/2/#post-15333684 Yes, is working now. We will try to switch back to "sd-wan-shop" but separating product base and shop base. Thanks a lot again. Hope the issue is solved.