Specific product display is not working

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Supporter timezone: Asia/Yerevan (GMT+04:00)

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Last updated by Christopher Amirian 22 hours, 19 minutes ago.

Assisted by: Christopher Amirian.

Author	Posts
November 17, 2024 at 2:34 am #16411342
timC-41	Background of the issue: I am trying to display translated product details on my site hidden link. The default product page is in English, and I have translated it into zh-hans, zh-hant, and fr using WPML. The product details are created in WooCommerce and displayed through a single product template using Elementor. Symptoms: When a non-English language is selected, the single product page cannot be found. For example, the URL hidden link does not display the translated product page. Questions: Why is the translated product page not displaying when a non-English language is selected? How can I ensure that the translated product pages are accessible through the correct URLs?
November 17, 2024 at 9:05 am #16411462
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for contacting our support. Before I am able to delve more into the issue I'd appreciate it if you could provide the debug info, so I can grasp a better understanding of your setup: https://wpml.org/faq/provide-debug-information-faster-support/ Also please follow the steps below to make sure the Elementor templates are also translated when it comes to the single product pages: hidden link Finally please make sure you see if the same thing happens on a minimal installation or not: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons. - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.