After deleting text from the original language (English), the text still shows on the translated page (Spanish). Can you please advise how to automatically delete text found in this section for the translation if it has been deleted in the original language?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello again,
Thanks for your patience.
As a workaround, we can add a HTML entity for blank space
to the post description, in the 'Text' tab, like we did here: hidden link
Screenshot: hidden link
Then, by updating the translation with ATE, the description will be blank as well. Could you please give it a try and let us know about your results? Thanks!
Yes, I can see it works for this property, but this is not really a client-friendly solution for our client. Honestly speaking, our client is not an IT-wizard so I don't know how to do this each time she deletes a complete paragraph. Is there not any other automated solution?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hey there,
Instead of deleting the entire description, you can ask her to select it and just replace with the entity mentioned above. The only thing you must advise her is that it should be inserted in the 'text' tab, not in the 'visual' one.
This is the best workaround we can offer, I'm afraid (or remove the description manually from the translated post Edit screen). When there is no content in the classic editor, the original content is not searched and replaced with translation. Therefore, no updates to the translated content is made, and that's why old content stays as it is.
Please let me know if this explanation is clear to you and solves the question.