This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported an issue where the FAQ page translated using WPML still displayed in English on the German version of their site. Additionally, there were problems with the FAQ group showing a message that no items were present in German, despite being fully populated in English. The client uses the Heroic FAQs plugin. Solution: We identified a compatibility issue between the Heroic FAQs plugin and WPML. We recommended reaching out to the plugin's developers to report the issue and suggest their participation in the WPML Go Global Program to enhance compatibility. As a temporary workaround, we suggested setting the FAQ group to 'Not translatable', creating a separate FAQ group for German, and manually assigning this new group to the German page. This method was tested and confirmed to work on a staging site.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at our support forum.
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If you have translated each FAQ post to german language and it still shows in English, then please share admin access and I will take a look what might be wrong.
Sorry for the misunderstanding, I talked to the team and they didn't find an option to translate it.
The settings in WPML are set to translating in post type and taxonomies Translation.
(And for the knowledge base, I think, it is working. It just looks like translating a normal page. But our knowledge base doesn't have content yet.)
So we need it in the FAQs and there is no translation mentioned. I made a screenshot. Do you have an idea where we can access the translation or should I get a login for you?
Thanks for the update I’m glad the first link helped.
Regarding the issue on the German page (“This FAQ group 72 contains no items…”), along with the mixed German/English content and the fact that everything appears correctly translated in the WPML editor this unfortunately points to a compatibility limitation with the plugin itself.
From what I can see, the plugin is not fully built to support multilingual setups. In some cases like this, it may not correctly load translated content, and can even trigger critical errors.
I would recommend reaching out to the plugin author and reporting this behavior. You can also suggest they join the WPML Go Global Program we’d be happy to collaborate with them to make the plugin fully compatible with WPML.
As a workaround in the meantime, you can try the following:
- Set the FAQ group to Not translatable
- Create a separate FAQ group for German
- Manually edit the German page and assign that new FAQ group
I tested here and it works fine: hidden link
Let me know if you have any further questions or doubts.
Unfortunately, it is not really a solution.
Of course we want to use the FAQs on more pages. Every time we use it, we need to separate the German page from the original English page, then it doesn't make sense anymore to use WPML.
