Split: Foreign Products - Showing English

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/foreign-products-showing-english/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	-
-	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	-

Supporter timezone: Europe/Rome (GMT+02:00)

Tagged: Bug

This topic contains 23 replies, has 2 voices.

Last updated by Alejandro 11 months, 2 weeks ago.

Assisted by: Alejandro.

Author	Posts
August 15, 2024 at 2:38 pm #16075014
antonyS-6	Hi Are you happy for me to give them your email address so they can communicate directly? I am out of the office now for about a week. So i wont be able to reply by my boss is aware and can reply if required.
August 20, 2024 at 7:08 am #16085791
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello! Our devs asked access to the site, could you provide it to us again, please? Thanks!
August 29, 2024 at 6:57 pm #16121700
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	As with the attribute issue, Iconic is now aware of this problem and we're working on solve both of them. They will probably take over since they are handling other issues regarding WPML. we're waiting on more info from them so we can know what to do next. I'll update the ticket as soon as i know more about this.
September 2, 2024 at 2:36 pm #16132444
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	It looks like Iconic will take care of this issue so watch out for any update on their end. We're still waiting on their answer since the last reply from them (last week) made us believe they didn't fully understand the problem, which we went ahead and explained to them. I'm changing the status of this ticket so it doesn't get closed.
September 6, 2024 at 1:48 pm #16149223
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I'm just letting you know that i set this ticket as public so the guys over at Iconic can check it out (They are in contact with our compatibility team and are helping get this issue solved). Regards.
September 13, 2024 at 9:03 am #16174635
antonyS-6	Hi Please can you set this ticket back to private as it is currently public. So I have an extremely similar issue on one of our other sites that does not use Iconic Show Single Variations. 4 new products have been created for 1st time in ages on this site. They are actually inistallations / case studies. The english version is set to published and they was translated via translation management but when checking the translated versions are set to draft. But as this site does not use Iconic Show Single Variations or any other Iconic plugins the issue is not related to them at all. Do you think this could be related?
September 13, 2024 at 11:51 am #16175402
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Please read my last message. The Iconic guys are checking this issue out and they are using this ticket as a reference. I'll set it as provate again when they finish what they are doing on their end :).do you still want me to set it to private? If so, please know that the Iconic people won't be able to access this ticket anymore thus, slowing down the resolution process. ------ However the other issue you mention might be similar but not the same. How does it work here for those products?
September 13, 2024 at 1:28 pm #16175910
antonyS-6	Hi Don't worry, as usual it is just far quicker for me to work around them. I will just manually publish the translated products. I am going by your message on other topic that it would only be for a moment https://wpml.org/forums/topic/english-product-attributes-are-overwritten-with-translated-ones-breaking-product-variations/page/9/#post-16149218
September 13, 2024 at 3:01 pm #16176445
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Yeah, I'm sorry about that. we couldn't find a "workaround" to prevent these issues at least while a permanent solution is found, that's why we contacted Iconic so they can check on their end, their products and so we can hopefully come up with a permanent solution. I'll keep you in the loop if i have any other updates.