This thread is resolved. Here is a description of the problem and solution.
Problem: After deleting and re-adding a user, the client found that translations were visible, but upon opening the first form to translate, it did not function correctly. Solution: We recommend following these steps to resolve the issue: 1. Open your database administration tool (such as PhpMyAdmin). 2. Execute the following SQL commands:
UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 1 WHERE `status` = 2
UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 1;
UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 9;
Make sure to replace '{wpdbPrefix}' with your actual table prefix.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I checked again and it's working fine with my user. Can you please share the credentials to the user you're having issues with? This way I can perhaps reproduce the problem and analyze it.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I tried all the steps you mentioned, I switched devices and also used another browser but the issue is still there. When I first logged in, I was able to see the translations and the translation editor and even started translating. However, the problem suddenly appeared again and has persisted since then.
Thank you. This time I was able to actually see the issue.
Can you please update the staging website with the current version from production? This way I can make further tests and send it to analysis. Thank you for your patience. Let me know when it's done.
Please see below the reply from our system support team:
I cannot find a single block for that IP address.
I've completely disabled the WAF (Modsecurity) on Plesk, I've searched through Fail2Ban logs, WordFence is not activated, and searched through Web logs and can't find a block on that IP. Even searched through our Firewall logs and couldn't find anything.
I've even tried the actions he said on the video, from my home IP address which is not whitelisted anywhere and I didn't get blocked.
Specific things I tried: WP Adminer -> SQL Command -> SELECT * FROM Xt8Ar8_actionscheduler_logs;
WP File Manager -> Download debug.log. Create test file, open in Editor, save, open, delete.
I cannot unblock/whitelist something if I don't know where the block comes from. Maybe a screenshot of the block will help us determine what to search for.
I'm thinking that they were probably blocked by the WAF (Modsecurity) of Plesk, but we disabled that a while ago.
We didn’t know that you were getting blocked on Production. We thought you were working on staging since you asked for the latest staging environment. Your IP has now been whitelisted.
