Ah okay, I understand.
Well I have tested it before with the Mail template "Bestellung in Bearbeitung".
But since we had to deactivate several plugins, I couldn't send a test mail anymore.
Is it possible for you to send or preview this mail template?
please share what plugin is this template related to so I can enable it. How it was built and translated? Make sure also to add step by step guide on how can I check and see the issue.
Hello,
no, sorry.
I believe I expressed myself incorrectly.
This is still about a WooCommerce email, but we apparently used a plugin that allowed us to manually send such emails. However, after deactivating the various plugins, this feature disappeared.
I can't say exactly which plugin is responsible for this, as it doesn't reappear after activation. Our test site seems to be behaving very strangely now after I reactivated the theme and plugins.
Attached, I am sending you a screenshot of what I mean.
In the screenshot you sent me, I saw that you displayed the email in another way. Can you try it that way?
yes, but those are 2 different things, it is not the same if a regular WooCommerce email is not working or if the email is altered and related to another plugin. That is why the first thing I asked you to check in minimal without related plugins and themes, was to confirm what was causing the issue.
Anyway as I have shown in the last ticket, WooCommerce emails work fine, if you have any questions related to that you can get back to that ticket.
As for issues with the related PDF plugin, only the PRO version is compatible with WPML and should work fine.
1) Did you check and follow related documentation to this plugin:
- hidden link
2) Please share with me image of what is wrong in the email and steps to check the issue.
As you can see in our screenshot, the email is completely in English, except for the subject, header, and the last sentence of this email.
All of these need to be translated via WPML, which I did according to the tutorial.
When you've activated the PDF plugin that I mentioned before, you'll need to go to the order, for example, the order from Leon Raithel (Please do not touch any other order, since it could be sent to a customer.)
You can always create a new order and insert an email/account from your site to test, as I would be the one getting the email.
When you open the order, you can now select on the right which email you want to send. In this case, we want to send the "Bestellung in Bearbeitung" email, as it's the only one I have translated on the test server yet.
I have tried but getting a fatal error when trying to activate the PDF plugin, seems to be related to some files missing, so I am stuck to debug further.
1) Do you still have a staging site?
2) Let's try to see if this is a bug, can you please install that PDF plugin in the next test site, translate 1 email, and check if the same issue happens? You can use the WP Mail Logging menu to check outgoing emails.
Hello Dražen,
yes we still have a test server, but activated everything again and use it for another topic.
I can't translate any string on this test server, since it's already waiting for a translator.
When I try to open the jobs I get an error which says that there was an error loading the translation jobs.
Hello,
I don't really get why we have to make another migration.
I wasn't able to translate on YOUR fresh server.
Can't we just try to test on this test server and just make the translations work again?
I don't have any problems to at least initiate the translation on my server, it was on your server.
The only problem we have is that the string translations for the mails aren't working.
Just give me a test server where wpml works fine as usual and I would be glad to test the emails.
sure, you can use the test server I provided before. I am sorry, I misunderstood you have an issue on your server, my mistake.
To translate email strings just go to WPML > String translation and click on plus icon and add the translation. No need to send them to translator specific and etc.
As you can see, there is no plus symbol on any string.
We don't need the pro version here, since it's only purpose is to use the function to send mails manually.
I don't want to translate an invoice, since this is already working for us.
And when I am correct, the pro version is only in need, when we want to translate an invoice, but it's just the mail.
sure, we can try but I think we would need to use PRO since, there could be other compatibility code there that can affect how it works with WPML. It would be good if you could use the PRO version.
As for string translation, please check with another browser, maybe you have something that is blocking WPML scripts, as you can see in image shared, the plus icons show up there just fine.
Hello Drazen,
thank you the string translation worked on firefox.
I have set the language from demo to german and set the order language to german too, and yet the mail will be sent completely in english.
The PRO Version isn't free. So I don't think I can install it on the demo website just like that.
thanks, I am not sure what or how are you changing the order language, but you can not change it if it was made in EN. I see the product is Test EN, but the order language is de, that is not possible.
You need to make an order in DE, and then email to the client is in DE. The language of the client email depends on which language order is made. I have made a new order in DE and the email is sent correctly. Please check and let me know if I am missing something.
