This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported an urgent issue with Gravity Forms on their website, where fields that should display in English were showing Dutch translations, despite being correctly translated in the Advanced Translation Editor. Solution: 1. We first ensured that all WPML related plugins were up to date. 2. We then checked the specific fields in the Gravity Form that were displaying incorrect translations. 3. We increased the WordPress memory limit by adding the following line to the wp-config.php file:
4. We instructed the client to delete incorrectly registered strings in the WPML String Translation, re-save the form in the original language, and resend it for translation. 5. We provided steps to manually adjust the strings if needed: - Navigate to WPML -> String Translation. - Search and delete the incorrect strings. - Edit the form and add a space at the end of each string to refresh the database entry. - Use the WPML Translation Dashboard to re-translate the form.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
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We have an urgent problem on Gravity forms fields that won't be translated. The contact field in English has complete Dutch translations in some sections eventhough in the translation editor it is translated correctly to English. Can you help us fix this urgently since the website is about to be deployed in less than 1h.
We have an urgent problem on Gravity forms fields that won't be translated. The contact field in English has complete Dutch translations in some sections eventhough in the translation editor it is translated correctly to English. Can you help us fix this urgently since the website is about to be deployed in less than 1h.
The french contact form is fully translated correctly but the French quote form has wrong translations.
Same for the English quote form, here the quote form is correctly translated but the contact form is wrongly translated. Eventhough the translation editor shows that all the fields are translated. Help us please.
As you can see in the image for the English contact form it says that the fields are translated to English. But if you look at the other screenshots it still shows the words in Dutch.
- Add it above the line /* That's all, stop editing! Happy blogging. */
You can double-check the WordPress memory limit in WPML -> Support
Once the WordPress memory limit is increased, update the form translation and double-check if the issue has disappeared.
Important note: There are a few known issues with Gravity Forms that you can find on this page https://wpml.org/known-issues/; however, according to the description provided, they don't seem to match what's happening on your site. But I kindly ask you to double-check it.
The issue is not solved by increasing the memory limit. The support section shows that the limit has been correctly adjusted to 256M. After this we re-translated the forms but the issue still occurs.
We added this line of code to the wp config file. The support section on WPML shows that it has been adjusted correctly to 256M. The issue still occurs eventhough we re-translated the forms. It's still the same problem.
In this case, I kindly ask you to share the following information:
1.- A URL where the issue can be seen
2.- The access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue on the URL shared on the previous point and double-check the WPML configuration.
Confirm you have created a full site backup that you can restore if necessary.
Thank you very much for sharing the information requested.
The cause of the issue was that the strings in the choice fields were incorrectly registered as English strings, instead of Dutch ones. I had to delete the incorrectly registered strings, then re-save the form in Dutch and send the form to translate.
Can you confirm that the form is now correctly translated in all languages?
How can we do this ourselves? We have made a hosting through terminal so far for the launch of the website so we don't have the latest version where the forms are fixed ready to launch. Can you explain us how we can do this ourselves so that we can do this on the launched version?
Here are the steps:
- Go to WPML -> String Translation -> Search for the strings in the choices, for example: Residentieel
- You will find some results assigned to the English language
- Select those strings and delete them using the button that appears right below the results table
- Do the same for all strings in the untranslated choices
- Edit the form -> Edit the choices field -> Select the option to display the value -> Add a space at the end of each string (both label and value) -> Save the changes (this will only refresh the entry in the database)
- Go to WPML -> Translation Dashboard -> Select the form and automatically translate it (overwrite the previous translation)
- Visit the page in the frontend where the form is placed and you will see the translated strings
