This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to see the pencil icon for editing translations in the WPML string translation feature. This issue was suspected to be due to a conflict or a database collation issue.
Solution:
We initially attempted to log into the client's admin panel to investigate directly, but faced login issues. We then recommended that the client contact their hosting provider to change the database table collation for all
icl_string*
tables to
utf8mb4_unicode_520_ci
. Additionally, we provided an SQL query to convert all tables and character columns in the MySQL database from
latin1_swedish_ci
to
utf8mb4_unicode_520_ci
, which can be executed via phpMyAdmin. The SQL query can be found here: https://pastebin.com/B7hUukgx.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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