We are still working on this issue. Sorry, please share the site access credentials again? As per our security policy, they were cleared from the original ticket when it was marked as closed.
As mentioned earlier, this is a compatibility conflict from the theme, so we were looking for an easy workaround.
I was able to register the missing strings for translation by adding the following language configuration in WPML >> Settings >> Custom XML Configuration, created using our Multilingual Tools plugin: https://wpml.org/documentation/support/multilingual-tools/
Thank you for your help. Now my green mark has been successfully translated, but there are still some basic red marks that cannot be found.
Please help me find them again, thank you very much
New threads created by Bigul and linked to this one are listed below:
Thank you for the updates. I will create a new ticket for this to make follow-up easier and to avoid discussing multiple issues in a single thread. I will get back to you there as soon as possible. Please wait.