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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client was unable to find some basic red marks for translation in their WPML and Elementor setup.

Solution:

We recommended the following steps:

1. Ensure a full site backup is taken.
2. Navigate to WPML >> Settings >> Post Types Translation.
3. Set Elements (base_element) to 'Translatable – only show translated items' and save the changes.
4. Refer to the WPML documentation on translating custom posts: Translating Custom Post Types
5. Follow the steps in the documentation to translate the required strings in the template post.
6. Update the 'Product Page - After Images' template in English to refresh the translation settings.
7. Translate the 'Product Page - After Images' template to secondary languages.
8. After making these changes, clear all types of caches.

If these steps do not resolve your issue or if the solution seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 0 voices.

Last updated by Bigul 8 months, 2 weeks ago.

Assisted by: Bigul.

Author Posts
August 14, 2025 at 10:06 am #17320407

臣新 伍

Now my green mark has been successfully translated, but there are still some basic red marks that cannot be found.

Please help me find them again.

Thank you very much.

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August 14, 2025 at 10:36 am #17320568

Bigul

Hello,

Welcome to the WPML support forum. I will do my best to assist you in resolving the issue.

The strings like *100% Original*, *Lowest Price*, and *Express shipping* are managed using the following template.

hidden link

hidden link

Therefore, please try the following steps after taking a full site backup, and let us know your feedback.

- Go to WPML >> Settings >> Post Types Translation.
- Find Elements (base_element) and set it to *Translatable – only show translated items*
- Save the changes. Refer to this doc and the attached images for more details: https://wpml.org/documentation/getting-started-guide/translating-custom-posts/#translate-custom-post-types
- Follow the steps in the documentation linked below to translate the required strings in this template post: hidden link

https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/#generating-xml-code-with-the-wpml-config-generator

https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

- Update *Product Page - After Images* template in English, to refresh the translation settings
- Translate the *Product Page - After Images* template to secondary languages

--
Thanks!

Bigul

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August 14, 2025 at 1:48 pm #17321220

臣新 伍

Oh, I still can't find it, can you help me set it up in the background? Because I'm new to WordPress and don't quite understand their location

August 14, 2025 at 7:06 pm #17322065

Bigul

Hello,

Thank you for the updates. Please take a full site backup and let us know once it is done. We will then make the necessary changes on the site.

--
Thanks!

Bigul

August 15, 2025 at 2:30 am #17322447

臣新 伍

I have backed up the file, please help me edit it.

August 18, 2025 at 2:06 am #17325951

Bigul

Hello,

Thank you for the updates. I have added the language configuration for the texts added via the Icon box widgets and set *Elements (base_element)* to *Translatable – only show translated items*.

Please translate the template into secondary languages after visiting the following URL. Then, clear all types of caches and let us know your feedback. Refer to the attached images for more details.

hidden link

I will update you soon about translating the other two strings that are having issues with translations. Please wait.

--
Thanks!

Bigul

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August 19, 2025 at 3:16 am #17329603
臣新 伍

After I add the translation content, the translation content will not be displayed in the corresponding language, only English will be displayed

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/translated-templates-are-not-showing-in-the-frontend/

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August 19, 2025 at 7:32 am #17329863

Bigul

Hello,

Thank you for the updates. This looks like a compatibility issue. The template is translated as expected now.

Somehow, the translated templates are not connected to secondary language products. I am trying a few workarounds now, and will get back to you soon. Please wait.

--
Thanks!

Bigul