I am using Ultimate Memberships Pro to present a membership directory to site visitors showing profiles of members of my client's site.
The directory allows visitors to filter the list of members by their area of expertise, their location and the languages they provide service in. This works as expected in english here:
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...but in french, none of the filtering options appear when the string for that option is translated.
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The select element labels, page title, translate.
But if I add a translation to one of the strings in the domain admin_texts_ihc_user_fields (which seems to be where the strings are located), the translation does not appear and indeed the english string no longer appears.
The 'Languages' Filter select doesn't show up at all because the 'English' and 'French' strings are translated.
Recruiting french-speaking members is an important priority for the client and they can't do it if their directory is showing so much english.
Sure, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I checked the issue and tried some workarounds to fix it with no luck.
Could you please let me know how you added these strings in the dashboard?
Please consult the plugin support team regarding this issue, and let us know their findings. Also, ask them to install and activate the plugin on the sandbox site to debug the issue.
I had to get WPML to search for them. I can't remember the method. Either from "Translate text in admin screens" or from the instructions on the page you get to when you click the "Can't find the strings you're looking to translate?" prompt. See attached. I am afraid I can't remember which process actually made the strings available to WPML. I think it was the 'Choose text for translation' button.
How do I consult the plugin support team? Do you mean Ultimate Memberships Pro's support team?
Still waiting to hear from the UMP developers on how best to get a clean install of the 'pro' version of the plugin working on the sandbox site. They won't/can't give me a license. I don't want to ask the client to buy a second license.
I am hoping I can de-activate the license on the live site without losing anything (apart from access to updates and their spectacular tech support) and activate it on the sandbox long enough to add some custom fields and watch it break.
I have bought another license for UMP. But the sandbox site you provided has expired. Is it okay if I create a blank WP site with just WPML and UMP on my SiteGround account?
uploaded UMP to the sandbox site and activated our license
created two member records and the member directory page
created the checkbox custom field 'specialization' and added some sample values to it
translated two of the five or so sample custom field values using WPML's string translation
I have observed the same problem occurring. On the english page, the directory works as expected. On the french directory page, untranslated terms appear in english. Translated terms do not appear at all.
