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Supporter timezone: America/Los_Angeles (GMT-07:00)
Tagged: WCML
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This topic contains 22 replies, has 3 voices.
Last updated by Nicolas V. 2 weeks, 4 days ago.
Assisted by: Bobby.
Author | Posts |
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July 8, 2024 at 4:26 pm #15914544 | |
petrosK-7 |
Background of the issue: Symptoms: Questions: |
July 8, 2024 at 9:47 pm #15915748 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, Please try the following and let me know your results: 1. Go to WooCommerce → WooCommerce Multilingual & Multicurrency and enter the Status tab. 2. Click on the Troubleshooting link in the bottom right corner of the page. 3. On the Troubleshooting page run the sync actions related to the issue you are experiencing and don’t leave the page until the synchronization finishes. Let me know your results, please. |
July 9, 2024 at 4:18 pm #15922068 | |
petrosK-7 |
Hello again! Thank you for your fast answer. Can you please tell me in which of listed options you refer to? Thanks in advance! |
July 9, 2024 at 4:59 pm #15922323 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Thank you for the screenshot! Please try running "Sync Product categories..." Once it is finished review and let me know your results, please. |
July 9, 2024 at 5:26 pm #15922412 | |
petrosK-7 |
It didn't work. The issue still exist, nothing change after sync proceedure. Any other idea about this issue? |
July 9, 2024 at 9:00 pm #15923284 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
July 23, 2024 at 4:19 pm #15993529 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, The ticket has been reopened and private reply re sent. |
July 25, 2024 at 11:01 am #16003151 | |
petrosK-7 |
Hello again, i was on vacation so that why i missed this message. What i purpose is to send you a link (maybe wetransfer link) with the files and the database of the website, to check it locally and get back to me. Do you agree with that? |
July 25, 2024 at 5:56 pm #16005042 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, Yes that would be great! If possible please install the Duplicator plugin, create a duplicator package and share the package with me. In my experience this tends to work quite well when we need to deploy a staging env and avoids any corrupt migrations. |
July 29, 2024 at 11:25 pm #16018211 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
If possible, please re-share the files with us as the link expired. Unfortunately during the weekend, our support is offline. |
August 1, 2024 at 9:28 pm #16031400 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Thank you I have received them and will update you shortly |
August 6, 2024 at 1:44 pm #16044223 | |
petrosK-7 |
I have a propose to make it easier to both of us. Lets sync for the day+time that you will access the live site, and let me take just a fast backup before. You can have for sure some hours to try your solutions. If something goes wrong i will restore from backup. If you want, it would be great for me to have a call to sync better. Either via skype or whatever you prefer. Let me know your thoughs and thank you! |
August 6, 2024 at 6:52 pm #16045194 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
I believe you are in Greece therefore we have around 10 10-hour difference. My shift typically starts at 7pm your time, or you can enable it around your morning, I'll just have to check on it tonight my time to get access. |
August 9, 2024 at 6:25 pm #16057517 | |
petrosK-7 |
Hello again, All of these are true, so your shift may started before 2:30 hours from now. Thank you very much and i appreciate that you are so helpful and very cooperative! WhatsApp Number: (+30) 6986088714 |
August 13, 2024 at 10:34 pm #16068151 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, Unfortunately communicating outside of our supports channel might be challenging. I will go ahead and create a notification for your reply. If possible, please allow me a window of 12 - 24hrs to log in starting from your next reply, which should be sufficient. |
The topic ‘[Closed] Sync product taxonomies order used to work but now it doesn’t’ is closed to new replies.