This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with inaccurate translations in a multilingual donation form, particularly in Chinese (Simplified and Traditional). The form supports English, Chinese, and French, but the translations for Chinese are not functioning correctly except for a few fields.
Solution:
We have identified that it is not possible to translate Give Donations forms like normal posts and pages using the WPML Translation Editor due to a compatibility issue. The Give WP team is also aware of this. To address this, you should:
1) Ensure you have the latest versions of WPML, Elementor, and Give WP installed.
2) Create a separate donation form for each language, specifically for Chinese Simplified or Traditional.
3) Test the new form by creating a simple page in the desired Chinese language and adding the form using the shortcode:
[give_form id="8640"]
For more detailed guidance, refer to the Give WP documentation on translating with WPML here:
Translating GiveWP with WPML
and WPML's documentation on using different translation editors here:
Using Different Translation Editors for Different Pages
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/issues-with-translating-the-givewp-form/
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Hello, Thank you for the updates. I can access the site's backend now. Our team has confirmed that it will not be possible to translate Give Donations forms like normal posts and pages using the WPML Translation Editor (Advanced or Classic). This is a compatibility issue, and the Give WP team is also aware of it. As per their official documentation, we have to create a form for each language or manually translate the form to the secondary languages. Refer to the following documentation for more details. hidden link Maybe you are facing the issues because hidden link">this form is already translated to secondary languages using Advanced Translation Editor and it does not use Give's Form Builder now. Please check the attached images. So we have a request, please try the following steps after a full site backup and make sure the issue exists or not. 1) Upgrade to the latest version of WPML, Elementor, and Give WP [give_form id="8640"] We hope you are getting the expected results for the following form. hidden link -- Bigul    |