Regarding this thread, there are many grievances.
I understand that writing that the interaction with the support representative was not happy will not put everyone, including other staff members, in a pleasant mood, but I cannot avoid doing so.
Moreover, this is the second time I have written such a statement.
In conclusion, there are many things I would like to express, but let's focus on one.
I will address the situation of being told to accept his apology and move on.
While this may bring relief to the support representative, my feelings will remain hurt.
Support representative should undergo training to accurately and clearly express himself, especially since his job is based on written communication.
He should be able to clearly acknowledge at the moment he realize his knowledge is lacking.
He should be able to accurately convey at the moment he realize his way of communicating was incorrect.
I cannot accept the attitude of a supporter who reluctantly admits his mistakes and only apologizes after being strongly questioned by the user.
