This thread is resolved. Here is a description of the problem and solution.
Problem:
If you're experiencing issues after migrating your site from a staging URL to a production URL, where WPML is showing a message that the site has moved and you're unable to continue with normal translation activities, or if you're having trouble connecting to automatic translation even with sufficient credits.
Solution:
First, if you see a message suggesting that the site has moved, we recommend clicking on the "mark it as a copy" link. This action should help WPML recognize the site "thealphacenter.org" as a copy, which can resolve the issue. It's important to note that your translations and translation memory should remain available on the site.
For detailed steps, please refer to our documentation on Using Advanced Translation Editor when you move or use a copy of your site.
If you're still unable to connect to automatic translation after trying the above steps, we suggest unregistering both sites, deleting them from WPML, and then adding the production site back. This process has resolved similar issues for other clients.
However, if these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
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This topic contains 3 replies, has 2 voices.
Last updated by Long Nguyen 6 months, 2 weeks ago.
Assisted by: Long Nguyen.
 benR-25 |
We develop our client sites on a staging server so they have a URL like <website URL>.calevir.com. When we launch to production, the URL switches to <websiteURL>.<tld> We did that this morning with thealphacenter.org. When WPML was installed and translations happened, it was on thealphacenter2.calevir.com. After launch I went into WPML and the registered site URL had already changed, however when I go to wp-admin for thealphacenter.org I see a message (image 272). I want the site to be at thealphacenter.org and when I click the link in the last paragraph, the text is confusing (image 273). I have clicked the "No - keep the site on hidden link" but nothing happens. That seems like the correct choice as that is want I want to do. This also lines up with what is posted here (https://wpml.org/forums/topic/site-has-moved-to-a-new-location/). Also, as I have tried to get this resolved, I have 2 registered sites with the same URL. I think, but am not positive, that the one with 8 assigned credits is the staging site, and can be removed. Can I remove that or will I lose translations and credits at the same time? How can I get the message in image 272 to go away so I can regain normal translation abililty on thealphacenter.org? Thanks.   |
 Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
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Hi Long I attempted that and it just took me through a loop and I was never able to get it to work. Thanks New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/i-cant-connect-to-automatic-translation/     |
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Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
