Toolset types gone after plugin updates, not able to install

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Tagged: Exception

This topic contains 10 replies, has 2 voices.

Last updated by Andreas W. 1 year, 8 months ago.

Assisted by: Andreas W..

Author	Posts
August 18, 2023 at 8:38 pm #14255163
susyA	Tell us what you are trying to do? We recently updated a number of our WordPress plugins, but something went wrong in the process. As a result, we no longer have Toolset Types plugin installed. And when we attempt to install it in the 'Add plugin' page, it just keeps spinning and never completes. Is there any documentation that you are following? No Is there a similar example that we can see? I will upload a screenshot What is the link to your site? hidden link
August 18, 2023 at 9:43 pm #14255313
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML. Your current values are: PHP Memory Limit 512M WP Memory Limit 40M Add this code to your wp-config.php to increase WP memory: define('WP_MEMORY_LIMIT', '256M'); Paste it just before: / That's all, stop editing! Happy blogging. / Now, verify the current settings at WPML > Support > WordPress. Then complete the translation again. These settings can be limited directly by your hosting provider, so I recommend you contact and ask them to modify them directly. If you can get even higher values It would be great. https://wpml.org/home/minimum-requirements/ Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed. Now, please try to download and activate the Toolset Types Plugin again. Further, all available plugins call always be found inside the Downloads Section of your account on wpml.org. You can also download the plugin directly here: https://wpml.org/download/toolset-types/?section=changelog Please try downloading and installing the plugin by going to Plugins > Add new. If this will not solve the issue, please let me know. Best regards Andreas
August 18, 2023 at 9:56 pm #14255321
susyA	Thanks for the reply. Unfortunately, I'm still not able to get the plugin installed. Manually installing the plugin will spin for a while, then just show a blank page.
August 18, 2023 at 10:43 pm #14255341
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Ok, but did you first change the WP Memory Limit? I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
August 18, 2023 at 10:51 pm #14255345
susyA	Hi Andreas, I did increase the memory limit, yes. The challenging thing about this situation is that we have an exact replica of the site on another server, but that site isn't experiencing the same challenges. We took a backup of the site earlier today using Updraft Backups but we've consistently had challenges when restoring backups for some reason. Because this is a production environment, we're trying to avoid anything disruptive on the server. For example, we recently discovered that there are some dependencies on WPML baked into the website's current theme, so anytime we tried to disable or uninstall WPML, we'd lose access to admin. I'm happy to provide access to investigate, but I'd ask that you avoid doing anything that would take the site offline or cause user issues.
August 18, 2023 at 11:03 pm #14255351
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would honestly prefer to test this on a Staging site and not on the live site, but if the issue only occurs on the production site, I can offer to do nothing else but create a copy of the site with the plugin "All In One WP Migration" and test the site locally on my PC. Take note, if this issue is caused by your custom theme, then we do not offer any guarantee for such cases and it is the responsibility of the theme developer to solve the issue. WPML Support Policy: https://wpml.org/purchase/support-policy/ The private reply form is enabled again. Best regards Andreas
August 19, 2023 at 2:21 am #14255469
susyA	Hi Andreas, I installed the All In One plugin but the export of the site is quite large (27GB), even with media files not included. Are there other items I can exclude for your debugging purposes? Do not export spam comments Do not export post revisions Do not export media library (files) Do not export themes (files) Do not export must-use plugins (files) Do not export plugins (files) Do not export database (sql) Do not replace email domain (sql)
August 19, 2023 at 4:39 pm #14256775
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Thank you for your message. Yes, you can exclude from the package: Do not export media library (files) Do not export spam comments Do not export post revisions Everything else will be required. I can offer to create and download the package myself - also I would like to take a look at the site today, as I will not be working on Sunday and Monday - maybe I can spot the issue and solve it quickly. The private reply form is enabled again so that you can provide me access. Please make sure to also provide FTP access to the server, if possible. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Best regards Andreas
August 19, 2023 at 5:57 pm #14257125
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Yes, no problem 🙂 Only, please take note, that before reporting an issue you should always verify if the issue occurs with the latest versions of all plugins and I see that Elementor has not been updated for quite a long time. Anyhow, I did not take any changes to the site and I am about to create a new site package (without media, post revisions, and spam comments). Anyhow, the huge size seems to be coming from the database I suspect, as the package creation is taking a while already and it might be that the database is actually big. If this is the case, the migration might take me at least a couple of hours or more. I will contact you again as soon I was able to test the site on localhost. Best regards Andreas
August 19, 2023 at 5:59 pm #14257127
susyA	Thanks Andreas! Elementor was updated as part of this update, but when we ran into issues, we decided to roll back to a previous version. But the issue was happening even on the latest version, just FYI.
August 20, 2023 at 3:03 am #14257577
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Sadly I was not able to obtain a smaller package of the site, as even without media the size was bigger than 20 GB and this is why the migration took until now. Take note that the site crashes if you disable WPML, as the theme is calling WPML functions without checking if the WPML is activated, which means the theme is calling a function that is not able to work if WPML is not active on the site. The developer of the theme can solve such errors by wrapping the functions that call WPML into: <?php if (class_exists ('sitepress')) { // your code here } The developer of the theme should check the functions.php of the theme on line 489 and wrap the functions into this condition accordingly and you will no longer get an error when WPML is disabled. He can adjust his custom hook to this: add_action('init', 'my_icl_set_current_language'); // add_action('wp_loaded', 'my_icl_set_current_language'); function my_icl_set_current_language() { global $sitepress; if (class_exists ('sitepress')) { $supported_lang = array_keys(icl_get_languages('skip_missing=0&orderby=code')); //set the allowed language codes $langtemp = @$_COOKIE['language']; $wplanguage = @$_COOKIE['wp-wpml_current_language']; if($langtemp != '') { if($langtemp == 'can-fr') { $langtemp = 'fr'; $cookie_val = 'can-fr'; } else if($langtemp == 'can') { $langtemp = 'en'; $cookie_val = 'can'; } else { $langtemp = 'en'; $cookie_val = $langtemp; } if (in_array($langtemp, $supported_lang)) $get_lang = $langtemp; if (in_array($get_lang, $supported_lang)) { //save cookie setting //setcookie ('curlanguage', $langtemp, time() + (10 * 365 * 24 * 60 * 60), '/'); if($langtemp != $wplanguage && $get_lang == 'fr'){ wp_redirect( get_site_url().'/fr' ); exit; } //$sitepress->switch_lang($get_lang, true); } } } } Take note, that this is not really something WPML or WordPress related, it is simply the best coding practice when working with PHP Classes. hidden link Now, in order to be able to access the site I first had to manually deactivate the plugin "Secure Admin IP" on the server. I continued my tests without this plugin. While revising the server I further was able to confirm that the Toolset Types plugin folder actually is still available in wp-content/plugins/types. What is kind of odd here, is that the plugin's folder seems to be missing important files and this is why the plugin is no longer showing up in WordPress. It seems like someone removed files of the plugin from the server by mistake or your site was a victim of a malicious attack. So, first of all, I removed the folder wp-content/plugins/types from the server. Then I installed the latest version of Toolset Types from Plugins > Add new. This did not cause any error on my test and the CPTs were available again. I also enabled WP DEBUG in order to check for existing PHP issues before I reinstalled Types and I did not get any errors. Only make sure to first remove the old /types/ folder from /wp-content/plugins/. In case you need any further assistance on this matter, please take note, that I do not work on Sundays and Mondays but I will be glad to assist you again on Tuesday. Have a nice weekend 🙂 Best regards Andreas
August 20, 2023 at 2:32 pm #14258579
susyA	Thank you Andreas, that's very helpful. All is working as expected now.