Top Category Showing Not Same

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed assistance with the Top Category not displaying consistently in Khmer & Chinese languages.
Solution:
We recommended running the troubleshooting options available in the WooCommerce Multilingual section of the WPML plugin. Specifically, we guided the client to navigate to their WordPress admin area and visit the following URL:

https://camtopa.com/wp-admin/admin.php?page=wpml-wcml&tab=troubleshooting

. This action appeared to resolve the issue.

If you're experiencing a similar problem, we recommend trying the troubleshooting options in the WooCommerce Multilingual section of WPML. However, please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug, WCML

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author	Posts
March 5, 2024 at 1:50 pm #15374779
darithS	Hello. Please help me how to fix Top Category showing not the same in Khmer & Chines language. Thanks
March 5, 2024 at 3:12 pm #15375227
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.
March 6, 2024 at 3:33 pm #15380506
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've run the options here hidden link and it seems to fix the issue you had there. Could you check?
March 7, 2024 at 3:18 am #15382007
darithS	OK. let me try to check it first. Thanks
March 7, 2024 at 3:37 am #15382045
darithS	after I followed you and then my header of Chines & Khmer are changed. how to fix it back same header in English version? New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/header-is-broken-after-translation/
March 7, 2024 at 4:04 pm #15385821
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've split the ticket here https://wpml.org/forums/topic/header-is-broken-after-translation/ so that we can follow up on the header issue. As for this ticket, kindly mark it as resolved.