[Waiting for user feedback] Translate content button disabled after WPML update (WooCommerce products)

It seems that the WooCommerce REST API has been disabled on your site:
hidden link

Result: {"code":"woocommerce_rest_cannot_view","message":"D\u00e9sol\u00e9, vous ne pouvez pas lister les ressources.","data":{"status":401}}

It works if I check for posts:
hidden link

Also, WPML REST API Endpoints need to be functional:
https://wpml.org/documentation/support/rest-api-dependencies/

This could be the reason for the issue.

It appears there is a conflict between WPML and another plugin or the theme you are using.

Could you please create a copy or staging environment of the website and try running it with a minimal setup to determine if the problem persists?

1) Deactivate all additional plugins apart from WooCommerce, WPML, and our add-ons.

2) If the problem disappears, start reactivating the plugins one by one, or activate them in small groups. This way, check where the problem reappears to identify the plugin causing it.

3) If this doesn't resolve the issue, please switch to a default theme like Twenty Twenty-One to see if the problem might be theme-related.

Once we have identified the cause, we can try to replicate the problem and then escalate it internally. In this case, I'll provide a test site using WPML.

The staging you created was an exact copy of the current production site? Did you register the staging site on your wpml.org account?

At this point, I am sadly out of ideas. It would be really advisable if you let us take a look at the site. You can count on the fact that we will not make any drastic changes or in any way risk the site becoming unavailable for visitors.

Let me know if you would consider providing access, and I will enable the private reply form again.

I am further consulting our team regarding the console error that you mentioned:
POST /wp-json/wpml/v1/get-words-to-translate-for-items 500 (Internal Server Error)

I will reach out again once I have their feedback.

1) I do not see any issue here with creating translation jobs for products at WPML > Translation Dashboard. I can send products to automatic translation or create local translation jobs.

I only needed to make sure to assign myself first as translator, in case I want to assign the jobs to myself. You can assign yourself as a translator at WPML > Translation Dashboard > Manage Translators & Services.

Once the jobs are created, they are being accessed at WPML > Translations, which also works as expected on my test.

2) I also have no issue with accessing translations for products at Products > All Products.

3) Lately, I have not had an issue with accessing product translations from the right sidebar of the WordPress Editor while editing an original product.

Can you recreate the issue on this staging site? If so, how exactly do you recreate it?

Hi Adrien,

Thank you for setting up a staging site. I do understand, right, that the earlier provided staging was outdated and did not display the reported issue? I was not able to confirm them.

The private reply form is enabled again.

Please add a short comment again regarding:
- URLs on which I can see the issues
- short description or steps on how to recreate the issues
(unless we are still talking about the same issues, but a URL where I can see the issues would save a lot of time)

Best regards
Andreas