Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 7 replies, has 2 voices.

Last updated by emanuele 1 year, 10 months ago.

Assisted by: Mohamed Sayed.

Author Posts
March 6, 2023 at 10:40 pm #13183753

emanuele

Hello, I need to translate the string "Press the icon to resend mail if the receiver hasn't received the mail you sent." in this booking confirmation page:

hidden link

Can you please help? I don't find it with the string translation tool neither scanning the plugins nor with the option "Look for strings while pages are rendered"

March 7, 2023 at 1:05 pm #13189679

Mohamed Sayed

Hi Emanuele,
Thanks for contacting WPML support, I will be glad to help you.

1) Could you please tell me which plugin is used to create the string and where you insert the original text?

2) Please try the following steps and let me know if that helps:

- Go to WPML-> String Translation
- Scroll down and click on the "Translate texts in admin screens »" link
- Search for the string
- Select the string
- Click on the "Add to String Translation" button
- Then click on "the « Return to String Translation" link
- Translate the string, clear the cache, and check the front end

Regards,
Mohamed

March 7, 2023 at 2:59 pm #13190807

emanuele

I tried to look for the string the way you suggested but it does not find it.

Since the string appears in the booking confirmation page of the gift card product I suppose that the plugin that creates the string should be either "Ultimate Gift Cards For WooCommerce" or "Gift Cards For WooCommerce Pro" which are the ones I installed to create gift cards.

Any other solution please?

March 7, 2023 at 6:18 pm #13192449

Mohamed Sayed

Hi,

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

March 8, 2023 at 4:52 pm #13200743

Mohamed Sayed

Hi,
Thanks for providing the access details.

I can find the string under the "giftware" domain. I tested adding a dummy translation for Spanish and it works as you see in the attached screenshots.

Please search for "Press the icon to resend" or use this link hidden link to find it.

Regards,
Mohamed

Screenshot_967.jpg
Screenshot_966.jpg
March 13, 2023 at 12:16 pm #13231673

emanuele

OK perfect, I could translate that sentence thanks.

Now the only one left to translate is the one saying "Email Sent Successfully!" that comes out when you press the mail icon.

Can you please help to translate that?

email sent successfully.png
March 13, 2023 at 6:36 pm #13236141

Mohamed Sayed

Hi,

I found it after using the "Auto register" option (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#auto-register-strings-for-translation).

Please go to WPML > String Translation and search for the text there.

Regards,
Mohamed

Screenshot_992.jpg