Translate Tutor LMS

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is attempting to translate specific strings from Tutor LMS, such as 'enroll now' and 'course progress', from English to Polish using WPML. Despite marking these strings as translatable and translating them in the WPML String Translation interface, the changes are not reflected on the site.
Solution:
We recommended the client to verify the translation settings and ensure that the strings are correctly saved and assigned in WPML. Additionally, we provided a screen recording to demonstrate the correct process for translating strings using WPML. If the strings still do not appear in Polish on the frontend after following these steps, it might be due to a caching issue or a conflict with another plugin. We suggest clearing the site's cache and temporarily disabling other plugins to check if there is an interference.

If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

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Tagged: Not WPML issue

This topic contains 14 replies, has 2 voices.

Last updated by Kor 9 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
June 25, 2024 at 1:32 pm
krzysztofK-28	Background of the issue: I am trying to translate strings from Tutor LMS like 'enroll now' and 'course progress' from English to Polish on my site hidden link. I am using WPML for this purpose. Symptoms: I can find these strings in string translation, but after translating them, nothing happens. They are still in English. Questions: Why are the translated strings from Tutor LMS not appearing on my site?
June 25, 2024 at 2:00 pm
June 25, 2024 at 2:06 pm #15821664
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. You should be able to translate the strings now. Example: Translate "Course Progress" here hidden link Please do not enable the option shown in the attached screenshot as it will slow down the site.
June 26, 2024 at 7:28 am #15830646
krzysztofK-28	It still doesn't work. For URL: hidden link there should be translation for "enroll now", "start learning", "free access this course". At the begining I've gone: hidden link and checked: corses, lessons, tutor_quiz, topics, tutor_assignments as trnslatable. To translate these strings I go: hidden link then search for "enroll now", "start learning", "free access this course" and translate them. Unfortunetlly nothing happens on frontend.
June 26, 2024 at 8:24 am
June 26, 2024 at 8:29 am #15831185
krzysztofK-28	Sorry for incovenience. I've disabled 2FA a minute ago so you should be able to log in now.
June 26, 2024 at 1:40 pm #15834387
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please check out this screen recording that shows you what I've done to translate the strings hidden link
June 27, 2024 at 6:48 am #15841006
krzysztofK-28	After yoy yesterday's video everything worked correctly. Today I've uninstalled WP File Manager and it came back to the main issue. Here is the video of my translation steps: hidden link
June 27, 2024 at 10:20 am #15842901
krzysztofK-28	After yours yesterday's video everything worked correctly. Today I've uninstalled WP File Manager and it came back to the main issue. Here is the video of my translation steps: hidden link
June 27, 2024 at 10:21 am #15842951
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Ok, please allow me to look into this for you again and I will come back to you shortly.
June 27, 2024 at 2:13 pm #15844687
krzysztofK-28	Sure, I'll be waiting for your respone.
June 27, 2024 at 2:42 pm #15844896
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. Did you utilize a different plugin for the translation? I previously deleted the kursy_kreatywni_online/wp-content/languages/plugins folder, but it reappeared. The language file within that folder is causing the translations to overwrite. I've removed the folder again, so it should be resolved now. Could you please verify?
June 28, 2024 at 9:22 am #15850705
krzysztofK-28	No it's still not working, At the begining when I had a problem with translation I was trying to use diffrent plugin (Loco or Polyland but the plugin couldn't find important strings so I've uninstalled it). Since I've started conversation with you I didn't install any plugin.
June 28, 2024 at 2:35 pm #15852688
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've removed it again as shown in the attached screenshot hidden link and could you please try again? If the issue persists, I will have to escalate this to our 2nd Tier Support for further investigation.
July 1, 2024 at 1:28 pm #15868892
krzysztofK-28	I'm sorry but it's still not working.