Translated page does not exist

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see the 'add to cart' option on the translated Italian page of their product. Additionally, the translated product does not appear alongside other items on the Italian shop page.
Solution:
First, ensure that the translated version of the product is published and visible on the website. It's also important to check that the product in the original language is displayed on the Shop page. If these steps do not resolve the issue, we recommend checking for any known issues related to this problem at https://wpml.org/known-issues/. Please verify that you have installed the latest versions of all themes and plugins.

If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 3 replies, has 1 voice.

Last updated by Carlos Rojas 2 months ago.

Assisted by: Carlos Rojas.

Author	Posts
April 30, 2025 at 11:27 am #16983480
maria-adelaideF	Background of the issue: I am trying to see the translated page. We launched the product and clients cannot purchase it on the Italian website. The issue can be seen at: hidden link Symptoms: The last product does not show the 'add to cart' option on the Italian page. Questions: Why does the translated page not exist? Why is the 'add to cart' option missing on the Italian page?
April 30, 2025 at 3:06 pm #16984747
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for reaching out to WPML support. I have reviewed your website, but I was unable to replicate the issue you described. Could you please provide the steps needed to reproduce the problem? Additionally, if you have any screenshots that could help clarify the situation, please feel free to upload them using the "upload an image" feature located below the comment section.
May 5, 2025 at 3:34 pm #16997134
maria-adelaideF	hidden link is translated to hidden link but if you click on the link nothing appears. Furthermore, the products with this issue do not show together with the other articles on the Italian shop
May 6, 2025 at 10:09 am #17000890
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket. Please make sure the translated version of the product is published. Also, be aware that the product in the original language is not shown on the Shop page.