This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to send pages for translation in Japanese but encounter an error because the ISO code set up is 'JP' instead of 'JA'. The error message indicates that the translation service does not support the 'jp' ISO code.
Solution:
We have resolved the issue by mapping the ISO code from 'jp' to 'ja-jp', which is supported by the translation service. If you're experiencing this issue, we recommend checking the ISO codes and ensuring they match the supported formats.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
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This topic contains 2 replies, has 3 voices.
Last updated by Ahmed Mamdouh 4 months, 1 week ago.
Assisted by: Noman.
 Keren Coren |
Background of the issue: Symptoms: Questions:   |
 Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
|
 Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket. Kindly be informed that the issue has been resolved, Tomedes doesn't support the ISO code jp, instead, they support ja-jp, so I made the mapping from jp to ja-jp and it solved the issue. Let me know if you need any other help.  |
