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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to send pages for translation in Japanese but encounter an error because the ISO code set up is 'JP' instead of 'JA'. The error message indicates that the translation service does not support the 'jp' ISO code.
Solution:
We have resolved the issue by mapping the ISO code from 'jp' to 'ja-jp', which is supported by the translation service. If you're experiencing this issue, we recommend checking the ISO codes and ensuring they match the supported formats.

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.

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This topic contains 2 replies, has 3 voices.

Last updated by Ahmed Mamdouh 5 months, 2 weeks ago.

Assisted by: Noman.

Author Posts
June 26, 2024 at 6:56 am

Keren Coren

Background of the issue:
I'm trying to send items (pages) for translation. I have Japanese language but with a different iso code set up. It's JP instead of JA. In the past, I could send items for Japanese translation without any issues.

Symptoms:
This is what I got after clicking 'Send all items for translation': Sending your jobs to professional translation (3) This service does not support the following iso-codes: jp. Rollback jobs... Batch rolled back.

Questions:
What happened and how to resolve this issue?

June 26, 2024 at 7:42 am
June 26, 2024 at 6:22 pm #15836650

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I've escalated this issue to our 2nd tier support and we will get back to you once I hear back about it.

Thank you for your cooperation

June 27, 2024 at 2:44 pm #15844905

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.

Kindly be informed that the issue has been resolved, Tomedes doesn't support the ISO code jp, instead, they support ja-jp, so I made the mapping from jp to ja-jp and it solved the issue.

Let me know if you need any other help.
Ahmed Mamdouh.

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