This thread is resolved. Here is a description of the problem and solution.
Problem: The client enabled a previous version of ATE, but encountered an issue with the (details button) on the product page. Solution: We resolved the issue by following the steps outlined on the WPML errata page. We recommend checking your English product page to ensure the problem is fixed.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Thanks for contacting WPML forums support. I'll be glad to help you today.
1) Would you please elaborate more on the issue to help me understand it better?
It would be very helpful if you could share screenshots or a screen-recorded video while reproducing the issue.
2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)
You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1) Please check the access details because I got the following error. (Error: The username *** is not registered on this site. If you are unsure of your username, try your email address instead.)
2) Please install WPML to this testing site and replicate the issue, so I can check it.
Sorry, this is ALL products (almoust 500), and than this is not automatic translation, it is manual.
Can you give some credits for repetition translation?
Rgd,
Saso