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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client enabled a previous version of ATE, but encountered an issue with the (details button) on the product page.
Solution:
We resolved the issue by following the steps outlined on the WPML errata page. We recommend checking your English product page to ensure the problem is fixed.

If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 17 replies, has 2 voices.

Last updated by Osama Mersal 2 weeks, 2 days ago.

Assisted by: Osama Mersal.

Author Posts
September 7, 2024 at 11:56 am #16151248

sasoJ-2

Background of the issue:
I enabled previus version of ATE but the problem is there.
(details button) on the product page

Symptoms:

Questions:

September 8, 2024 at 9:08 am #16152301

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Would you please elaborate more on the issue to help me understand it better?

It would be very helpful if you could share screenshots or a screen-recorded video while reproducing the issue.

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

September 8, 2024 at 8:52 pm #16153159

sasoJ-2

Hi,

there are links and screen shoots what in wrong;

translated: hidden link
original: hidden link

Regards,
Saso

translated.png
original-ok.png
September 9, 2024 at 8:01 am #16154281

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

September 9, 2024 at 10:36 am #16155294

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

1) Please check the access details because I got the following error. (Error: The username *** is not registered on this site. If you are unsure of your username, try your email address instead.)

2) Please install WPML to this testing site and replicate the issue, so I can check it.

Thanks,
Osama

September 9, 2024 at 10:49 am #16155433

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I got the following message. (ERROR: Invalid username. Lost your password?)

Please add the access details to the private field.

Best regards,
Osama

September 9, 2024 at 10:56 am #16155493

sasoJ-2

It should work now ...

September 9, 2024 at 11:44 am #16155947

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

Thanks for the access details. I checked the issue and was able to fix it by following the steps mentioned on this page.

Please check the hidden link">English product and let me know if it works correctly.

Best regards,
Osama

September 10, 2024 at 4:03 pm #16162729

sasoJ-2

Hi,
Yes this producz is OK
hidden link

What now?

Rgd,
Saso

September 10, 2024 at 5:14 pm #16163031

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

Please update the problematic products in the default language and their translation.

Best regards,
Osama

September 10, 2024 at 6:04 pm #16163132

sasoJ-2

Sorry, this is ALL products (almoust 500), and than this is not automatic translation, it is manual.
Can you give some credits for repetition translation?
Rgd,
Saso

September 11, 2024 at 8:22 am #16165008

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

The re-translation shouldn't use credits if you didn't change anything because the translation is saved in the translation memory.

Please try one product and check if it costs any credits.

Best regards,
Osama

September 11, 2024 at 8:16 pm #16168062

sasoJ-2

I try ... see images.
0 credit left.
Rgd,
Saso

Posnetek zaslona 2024-09-11 214019.jpg
Posnetek zaslona 2024-09-11 221031.jpg
September 12, 2024 at 7:29 am #16169274

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

Thanks for your reply. I'm consulting our ATE team regarding the issue, and I'll update you as soon as they reply.

Best regards,
Osama

September 12, 2024 at 2:46 pm #16172134

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Saso,

We have added 40K credits to your account. Please let me know if you need more assistance regarding the spacing issue.

Best regards,
Osama

sasoJ-2 confirmed that the issue was resolved on 2024-09-16 19:14:47.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.