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Tagged: Compatibility, Documentation request
This topic contains 16 replies, has 2 voices.
Last updated by Prosenjit Barman 1 year, 11 months ago.
Assisted by: Prosenjit Barman.
Author | Posts |
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August 11, 2023 at 11:47 am #14188205 | |
biancaS-11 |
Tell us what you are trying to do? We have now put a free plug it that works but gives weird translation. Lastly, the flag displayed to the language is inappropriate. We can't put in Canada British Flag, nor can we put French flag. We should be able to put Canadian and Acadian flags. What is the link to your site? hidden link Invoice number: 14144189 |
August 11, 2023 at 12:58 pm #14188681 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, To assist you better in this matter, I would need the WPML Debug info of your site. Please check the documentation below to understand how you can share that info. - https://wpml.org/faq/provide-debug-information-faster-support/ I enabled the private field for you so that you can securely share the information. Upon getting the information, I will check and let you know an update. If you don't want to display the Flag loaded by the WPML plugin, you will easily be able to upload your own custom flag. Please check the documentation below to understand the procedure. Best Regards, |
August 11, 2023 at 4:47 pm #14190009 | |
biancaS-11 |
I hope this is the information you need. |
August 11, 2023 at 6:35 pm #14190321 | |
biancaS-11 |
[removed] |
August 11, 2023 at 7:41 pm #14190567 | |
biancaS-11 |
I guess you didn't feel you need to get back to me? |
August 12, 2023 at 4:15 am #14191165 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, Since your response came in outside of my work hours, I wasn't able to reply promptly. Additionally, please note that our support services are limited during the weekend. As a result, there might be a delay in receiving a response. But, rest assured that we will surely get back to you. I appreciate your understanding in this matter. However, I checked the WPML Debug info and can confirm that the configuration made in the WPML is correct. With that configuration, you should be able to translate the contents. But, while checking the PHP and Server configuration, I noticed that the WP Memory limit allocated for your site is below the recommended limit. Could you please increase your WP Memory limit? Add this code to your wp-config.php to increase WP memory: / Memory Limit / Paste it just before: / That's all, stop editing! Happy blogging. / See here for more information https://wpml.org/home/minimum-requirements/ Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed. If the problem continues to persist despite the mentioned steps, I kindly request you provide further information regarding the difficulties you faced during the content translation. If possible, please share a screenshot or any other visual representation that effectively illustrates the problem. I will then review the details and let you know an update. Looking forward to your response. Best Regards, |
August 14, 2023 at 11:50 am #14197037 | |
biancaS-11 |
This didn't work and here is the latest debug info: latest debug log {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/arcticenergysolutions.ca","HomeURL":"https:\/\/arcticenergysolutions.ca","Version":"6.3","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, e-landing-page, elementor_library, acf-post-type, acf-taxonomy, acf-field-group, acf-field, bdevs-services, bdevs-cases, wpcf7_contact_form, mc4wp-form","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.0","PHPVersion":"7.4.33","MySQLVersion":"5.7.39","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"768M","WP Memory 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August 14, 2023 at 11:50 am #14197045 | |
biancaS-11 |
I also want to add that the site needs to go live and that there are free plugins, so if you can't help me today, I will kindly ask for a refund again. What is the process? |
August 14, 2023 at 11:51 am #14197047 | |
biancaS-11 |
And I've got this debug just right now: latest debug log {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/arcticenergysolutions.ca","HomeURL":"https:\/\/arcticenergysolutions.ca","Version":"6.3","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, e-landing-page, elementor_library, acf-post-type, acf-taxonomy, acf-field-group, acf-field, bdevs-services, bdevs-cases, wpcf7_contact_form, mc4wp-form","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.0","PHPVersion":"7.4.33","MySQLVersion":"5.7.39","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"768M","WP Memory 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August 14, 2023 at 12:10 pm #14197097 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, I can see that you've updated the memory limit already. Could you kindly share any screenshots of the issue you're having even after updating the memory limit? I also would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Looking forward to your response and expecting your kind cooperation in this matter. Best Regards, |
August 14, 2023 at 12:42 pm #14197227 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Thanks for sharing the access information! To check what is wrong with the translation, I created a test page and put some demo content there. When I translated the page into the French language, I found that the translation appears perfectly on the Frontend. I haven't noticed any issue there. Please check this video(hidden link) for a better understanding. Could you please tell me how should I trace the issue you're having on your site? If you can share the steps or any relevant screenshots, that'll be really helpful. I will check and help you in finding a solution. I'd also like to make it clear that I'm not ignoring your refund request. Our primary goal is to make every effort to resolve the issue of our clients so that they can continue to use our plugin. If you still wish to proceed with the refund, you can initiate the request by visiting this link: https://wpml.org/purchase/refunds/ Best Regards, |
August 14, 2023 at 1:02 pm #14197279 | |
biancaS-11 |
Thank you very much for the video explanation. It also would help if you show us how to change the flags to Canadian and Acadian. Please also see message from my developer (screenshot). For us, it is not translating the content and it is showing old website content instead. Is it that only translation is 'going forward' as those pages were created prior to installation of plugin? The other plugin we tried had no issues translating. Thank you in advance, Bianca |
August 14, 2023 at 3:39 pm #14198417 | |
biancaS-11 |
Hi there, Could please someone help? I am trying to finish the website and we are literally waiting for the response and trying to fix this issue. Thank you kindly in advance, Bianca |
August 14, 2023 at 5:52 pm #14199429 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi Bianca Here's the video about changing the language flags: hidden link Regarding the issue with Translating English page, I have checked closely and found that the whole page is created using the theme's default Elementor Widget. It appears that support for WPML has not been integrated into these widgets yet, which is why the content within them cannot be translated. For testing purposes, I registered the Hero widget for Translation and after that, the content appears for Translation in the Translation Editor. Kindly check this video(hidden link) for a better understanding. The code will only register the Hero widget for Translation. In the same way, you need to Register all the widgets for Translation. Please check this documentation to understand the process of translating custom widgets: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ If you find this approach difficult, kindly consider taking the manual translation approach to translate contents. However, Upon reviewing the theme details on Themeforest, it's indicated that the theme is WPML-compatible. However, when I looked into our directory of WPML-compatible themes and plugins, I couldn't find any mention of the Airvice theme. You can verify this by visiting the following link: https://wpml.org/theme/?wpv_view_count=119967&wpv-theme-category=0&wpv_post_search=airvice&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search Since the widget translation support must be provided by the theme, I recommend reaching out to the theme's author or their support team to address this issue. I trust they can offer some guidance on this topic. You can also request them to join the Go-Global program of the WPML plugin: https://wpml.org/documentation/support/go-global-program/ I hope you can understand the matter. If there is anything else you need help with, please let me know. Best regards, |
August 14, 2023 at 6:28 pm #14199509 | |
biancaS-11 |
Thank you very much for getting back to me. So it seems that you are suggesting that we translate pages individually, and this is exactly what we wanted to avoid. So you are sure that this is not going to work. Would you be able to reach out to developers and ask them? Thank you kindly in advance, Bianca |