[Closed] Translation have gone missing from the backend

Thanks for your reply.

I apologize for any confusion, and I appreciate your clarification.

The reason I am working on your production site is because you selected "Switched to a New URL" when you cloned the site to a staging environment. This indicates that you can utilize the translation management on either the production or staging site as per your preference. More info here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

1. Sections in backend that we had translated are still blank / missing (see screenshot no. 1).

I've rechecked and the contents are all there when I inspected two pages. Recorded from the production site hidden link .

2. The Arabic translation of a new member (Marais de Castro) which we entered using the automatic translation is still not reflected in the front-end (see screenshots 2, 2.1, 2.2 and 2.3).
As for this translation EN: Morais de Castro has been operating since 1960, distributing, reselling and importing chemical products in different regions...

One last thing - I have given you access to our staging site so why are you referring to our production site? Shouldn't you be testing using our staging site instead of the production site?
As I've mentioned above, you have selected "Switched to a New URL" when you cloned the site to a staging environment. So, we can either use the translation management on Production or Staging. This feature will allow you to share "translation memory" and "translation credits". I've moved back to your production site so that you can translate the contents.

One more thing - when I log into the staging site, I get a message to say that 'the site has moved to a different location'. However, on my WPML accounts page I have registered the staging site to use the same license and this was ok I thought? Can you please advice me as to why I see the message on the wp admin backend and how I can remove it? Because now I can't edit any translations on the staging site, which isn't good
Given that you've chosen "Switched to a New URL," to access the translation management, you'll need to click on the "Indicate that this site..." link displayed in the banner. Subsequently, you can move it back to the staging site. If you intend to use the translation management on the production site, you'll need to perform this move once more.

I hope this clears it up and I apologize again for any inconvenience or confusion.

Thanks for your reply.

It looks like checking the translation triggered the automatic translation on your Website and I've undo the translations for you. I apologize for that.

I've already escalated this and I will recheck with our 2nd Tier Support and will come back to you.

If our 2nd Tier Support can't solve this, I will escalate this further to our support manager for further assistance.

Thank you for getting back to us.

We are currently reviewing our translation records and will provide you with an update soon.

Regarding your second concern, I've created a separate ticket for it at https://wpml.org/forums/topic/arabic-text-in-the-backend-does-not-match-whats-shown-on-the-front-end/ to ensure we can address it appropriately.

Thanks for your patience.

We've checked and it looks like the contents were being translated using the "Classic Translation Editor" previously as shown in the attached screenshot. You can check by switching it to the "Classic Translation Editor" using the option in WPML > Settings > Translation Editor.

As explained here https://wpml.org/documentation/translating-your-contents/translation-editor-options/ , switching from "Classic Translation Editor" to "Advanced Translation Editor" will "cause all content previously translated using the Classic Translation Editor will not be visible in the Advanced Translation Editor. However, they will still be visible on the site’s front-end."

So, if you wish to use the "Advanced Translation Editor", you will have to translate it again.

I hope this clears it up and I apologize for the confusion and the inconvenience that may have caused.

Thanks for your reply.

I've checked your page revisions and it dated back a year ago. You might be using the Classic Editor at that time as I could see the translated contents. There is no need to change any options to the classic editor for now and I would recommend using the Advanced Translation Editor for more translation features.