Translation is not working

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 2 replies, has 1 voice.

Last updated by Itamar 1 week, 6 days ago.

Assisted by: Itamar.

Author	Posts
June 24, 2025 at 3:01 pm #17164933
karstenA-4	Background of the issue: I'm trying to translate my site using WPML, but it's not working. Only some parts have been translated, and then the software stops working. Symptoms: I get this error message: 'Translate Everything Automatically is stopped. Translation not running... there is an issue that needs your attention. Fix it to continue.' When I press the button 'Fix now', nothing happens. Questions: Why is the translation process stopping and not completing? What should I do when the 'Fix now' button does not resolve the issue?
June 24, 2025 at 3:05 pm #17166024
karstenA-4	Can I please get human help?! I have done everything you asked for and your software isn't working. I've spend 3-4 days on this now, and it's hopeless... I can grant you a guest access to the site and you can try to solve it, or otherwise I would like a refund of the initial payment and the credits that's been withdrawn from my account.
June 24, 2025 at 7:45 pm #17166599
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I am sorry for any inconvenience you were caused. We're sorry to hear that you're considering stopping the use of WPML. We have a 30-day refund policy. If you would like to proceed with a refund, please submit a refund request here, and we will process it promptly: https://wpml.org/purchase/refunds/. If you would like us to review your site, please provide us with access using an administrator user account. Currently, I can see that you have canceled the Pay-as-you-go subscription. Therefore, no translations can be processed unless you assign pre-paid credits to your site. If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Kind regards, Itamar.

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