Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 14, 2019 at 5:30 am #4392465

mihirP

I have purchased $29 package for my WordPress website but I am not getting translation text, also I am using Avada theme in WordPress.

I just saw that in my plugin section I am not having translation management and string translation plugins do I need them.

August 14, 2019 at 9:46 am #4393781

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

From what I can see, you are indeed using the "Multilingual Blog" membership which doesn't come with WPML String Translation or Translation Management.

You should be able to use this membership if you want to translate posts, pages, post types and other types of content but if you would like to translate content that is built with a specific page builder as the Avada theme has (Fusion Builder), you would need to be at least on the "Multilingual CMS" membership - that will give you access to WPML ST and TM.

Here you can also find out more about each of the types of memberships that we have available and compare them:
https://wpml.org/purchase/

Please let me know if that answers your question or if it doesn't, can you please try to explain a bit more what is exactly that you are trying to translate on the site?

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 14, 2019 at 10:37 am #4394201

mihirP

so you mean by purchasing Multilingual CMS membership I'll get access of WPML ST and TM and what about my purchase of Multilingual Blog?

And just for my information, I would like to know that only if I purchase addon it will be ok?

August 14, 2019 at 11:54 am #4394617

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi.

When you update from the old membership to the new one, you should be charged just the difference.

Regarding the second question, I would first need to know what exactly is that you want to translate.

If you can let me know what exactly is that you are trying to translate (if you can also share the credentials for the site, that would be helpful, too), then that's when I let you know if you need the other type of membership or not.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei