Translation Issues: Specific Page Not Translating with the Plugin

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 3 replies, has 3 voices.

Last updated by Kor 10 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
March 8, 2024 at 3:14 pm #15389998
miqueld-2	I am trying to: Translate the CRM and Loyalty page into English. Despite the translation status is "finished and updated", the content remains unchanged. Link to a page where the issue can be seen: hidden link I expected to see: The content translated in English Instead, I got: The content in Spanish version
March 8, 2024 at 6:31 pm #15390463
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Have you already tried to clear the cache in WP Rocket? Go to the top admin bar of WP Rocket and clear the cache in all languages. If this will not solve the issue, please let us know. Best regards Andreas
March 11, 2024 at 8:47 am #15393541
miqueld-2	Hello, Thank you for your response. Yes, I've already tried this, but it's still not translating the content. Best, Miquel
March 11, 2024 at 10:06 am #15394108
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

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