Translation jobs not being displayed in the 'Translation queue' tab

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 27 replies, has 0 voices.

Last updated by Kor 1 day, 14 hours ago.

Assisted by: Kor.

Author	Posts
August 25, 2025 at 2:36 pm #17345549
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please temporarily disable the IP restriction so that our 2nd Tier Support team can investigate further? We have multiple engineers working on the reports, so providing fixed IPs is unfortunately not possible.
August 29, 2025 at 11:57 am #17358014
emilB-13	Hi, Would it not be possible for us to whitelist a range of IP-adresses? Or if we could provide you with our VPN solution instead. Best regards Lucas Madsen
September 1, 2025 at 6:26 am #17361238
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Since there are no fixed IPs, could you tell me a little bit more about the VPN solution?
September 1, 2025 at 7:28 am #17361454
emilB-13	We use PaloAlto built-in VPN solution, we can create users for each respective agent that needs to troubleshoot this issue so they gain access to the URL/Server. More information can be found here: hidden link
September 2, 2025 at 12:32 pm #17366067
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please create two users. One is for me and the other for our 2nd Tier Support. Once I have this information, I will escalate this further.
September 3, 2025 at 12:00 pm #17370211
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will escalate this further and will come back to you once I've feedback.
September 4, 2025 at 6:57 pm #17377348
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. My apologies for the delay. Could you please reshare the files here again? Here is a full copy of the site, database and htdocs: hidden link Link password: 8wt2A86OqgC4
September 5, 2025 at 8:16 am #17378193
emilB-13	Sure, here is the new link: hidden link Same password: 8wt2A86OqgC4
September 8, 2025 at 7:19 pm #17384974
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply and my apologies for the delay. I've downloaded it and I'm checking on it. I will come back to you if I need anything further from your side.
September 10, 2025 at 1:11 am #17389055
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm able to replicate this locally using the copy you've shared and I will escalate this now to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
September 10, 2025 at 8:40 am #17389528
emilB-13	Hi Kor, Thanks for informing us, let us know if you require anything else. Best regards Lucas Madsen
September 15, 2025 at 11:26 am #17401826
emilB-13	Hi Kor, Any update from the second line support so far? Best regards Lucas Madsen
September 15, 2025 at 3:43 pm #17403324
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support is still checking on this and we'll come back to you as quickly as possible.