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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 6 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author Posts
December 14, 2023 at 7:57 am #15060897

unicR

Hello,

I have done the translation for a page both in EN and FR. The En one works, FR shows the page in its original language. hidden link

Also, on another website, hidden link the same thing happens. With my blog articles and some pages.

Can you please tell me what can I do to fix this?

December 14, 2023 at 12:30 pm #15063027

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 14, 2023 at 1:51 pm #15063999

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. Please update WPML to the latest version and install the String Translation plugin.

After that, please edit the page in the default language and its French translation.

Kindly let me know if the above steps fixed the issue.

Best regards,
Osama

December 14, 2023 at 1:56 pm #15064025

unicR

Is String translation compatible with Elmentor now? I have uninstalled it because it broke my website.
Thank you very much!

December 14, 2023 at 2:03 pm #15064085

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

String Translation is required to translate some Elementor features, for example, templates. Kindly check this guide. (https://wpml.org/documentation/plugins-compatibility/elementor/#requirements)

Best regards,
Osama

December 15, 2023 at 9:30 am #15070675

unicR

Hello, the English translation seems to work, but after installing String Translation, I have a new page in French. The French translation on the original page still does not work. How can I get rid of the new page and make the translation work for the original page: hidden link.

Thanks!

Screen Shot 2023-12-15 at 11.29.45 AM.png
December 15, 2023 at 1:49 pm #15073453

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check if the French page works correctly. (hidden link)

I've updated the default language page and its translation.

Best regards,
Osama

The topic ‘[Closed] Translation not showing’ is closed to new replies.