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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client had an issue where product names on a tag archive page were not displaying in the correct language, despite the products being translated. When switching to another language, the product names remained in English, although the individual product pages were correctly translated.

Solution:
1. We accessed the page edit screen containing the product listing shortcode.
2. We used the top admin language switcher to switch the language to Estonian.
3. We updated the shortcode to use the correct Estonian slug for the category, for example:

[products category="vannipardid" limit="99" columns="3" order="DESC"]

4. We saved the changes, which resolved the issue for the Estonian language.
5. We repeated the process for the Russian language, updating the shortcode with the Russian slug:

[products category="резиновые-уточки" limit="99" columns="3" order="DESC"]

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

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This topic contains 5 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 3 months ago.

Assisted by: Christopher Amirian.

Author Posts
March 6, 2024 at 12:06 pm #15378926

alexR-56

Good day I have created a page that generates products by tag. these products are translated, but on the page itself the translation is not visible

link for example
hidden link

If you switch to any other language, the name of the product will still be in English, but if you click on the product itself, it will open with a translation.

March 6, 2024 at 2:47 pm #15380174

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Would you please tell us how you created that tag archive page? Did you use any sort of code or plugin?

If yes which and how you implemented?

Also, please provide the debug information below to be able to see the setup:

https://wpml.org/faq/provide-debug-information-faster-support/

Finally, please make sure all the tags are translated in Taxonomy translation:

https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

Thanks.

March 6, 2024 at 3:51 pm #15380590

alexR-56

Hello

i created that tag archive page (and category archive page with same issue) using WP shortcode for example:
[products category=”rubber-ducks” limit="99" columns="3" order="DESC"]

March 10, 2024 at 12:20 pm #15392525

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the information. Upon checking the debug info, I see that you do not have the Woocommerce Multilingual plugin installed which is necessary to make WPML compatible with Woocomemrce.

Please use this documentation for more information:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/

If the problem persists after the installation and setup of the plugin, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

March 16, 2024 at 1:35 pm #15416799

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Sorry for the late reply, my weekends are on Thursdays and Fridays.

Thank you so you have the Woocommerce Multilingual installed then, that is strange as the debug info told me otherwise.

I tried to login but it seems the login information is wrong.

Error: The password you entered for the username vadim is incorrect. Lost your password?

May I ask you to double check and give the user/pass again?

Make sure you set the next reply as private.

Thanks.

March 18, 2024 at 10:55 am #15420457

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the login info. I had to do some manual changes to make sure it worked.

- I went to the page edit screen containing the product listing shortcode.
- From the top admin language switcher, switched the language to Estonian.
- There I changed rubber-duck slug as the category to vannipardid and saved the page.
- It fixed the problem for Estonian.
- Did the same for the Russian language and added the Russian slug in the shortcode:

[products category=”резиновые-уточки” limit="99" columns="3" order="DESC"]

Thanks.