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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where content translated from Chinese to English using the Google translator engine in WPML shows incorrect content, it might be due to the translation engine used.
Solution:
First, verify the translation engine actually used by navigating to WPML > Translation Management > Tools tab > Automatic translation usage reports. In this case, despite setting Google as the translation engine, the content was actually translated using the DeepL engine. This is because Google does not support translating the Chinese Simplified language (zh-hans), and WPML defaults to another available engine that supports the language. You can check the list of languages supported by each translation engine at https://ate.wpml.org/mt_langs. For more details on using automatic translation with custom languages, visit https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 9 months ago.

Assisted by: Long Nguyen.

Author Posts
July 30, 2024 at 2:05 am #16018331

yu-pengT

Background of the issue:
When I am trying to translate content from Chinese 战后新马华人的大众文化 to English it shows the wrong content, I have only enabled the Google translator engine in WPML but the content is different when I try to convert it through Google translator.

Symptoms:

Questions:
As I am only using the google translation engine, it's supposed to show the same content as google translator.

July 30, 2024 at 6:41 am #16018663

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I’m happy to help you with this issue.

I check the translation on our server and see that all the content was translated by the DeepL translation engine. You can double check by going to WPML > Translation Management > Tools tab > Automatic translation usage reports.

According to our list of available languages for automatic translation hidden link
the translation engine Google doesn't support translating the Chinese Simplified language (zh-hans) so it is expected to get the translation sentence "Popular Culture of Chinese in Post-War New Malaysia" with DeepL engine.

Refer documentation https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/

Looking forward to your reply.
Thanks

DeepL Translate: The world's most accurate translator 2024-07-30 13-37-41.png
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