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Background of the issue:
I am trying to translate a theme option on my WordPress site using WPML. The site I need help with is hidden link. I have already tried searching for the string but found nothing. hidden link hidden link
Symptoms:
Unable to find the string for translation.
Questions:
How can I translate this theme option? hidden link
1.- Please share the URL or the steps to add/edit the string of the button in the theme options.
2.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.