Translations need refresh, but the translation is OK already

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 4 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
December 26, 2023 at 4:17 pm #15130479
angeloM-17	Hi. I've completed the English translation of my Italian website a few months ago. I recently realized that, even though I did not change the original Italian pages, a lot of pages have the "refresh icon" on the English language, which usually means "you are missing some translations". In fact, if I open the English translation WPML page, I do see some empty boxes (see ERROR 1 screenshot). But it is not true, as the English translation of that sentence that I made in the past is still there in the "live" web page (see ERROR 2 screenshot). Why this? Thanks! Bye, A.-
December 26, 2023 at 9:19 pm #15130958
Mohamed Sayed	Hi Angelo, Thanks again for contacting us. Did you switch the translation editor from the Classic to the advanced editor that appears in your screenshot? If yes, then this is expected. If this is not the case, I suggest running the WPML troubleshooting options then completing the translation and checking if the issue is resolved. Please go to WPML > Support > Troubleshooting page, and click the following (After creating a full backup): - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Fix post type assignment for translations Then complete the translation and check if the issue persists. Let me know please how that goes. Kind regards, Mohamed
December 27, 2023 at 10:10 am #15131468
angeloM-17	Thanks Mohamed. No, I've never switched editor... I did all the troubleshooting steps you suggested, but the pages are still there (see the screenshot). I need to open them one by one (> than 40) and complete again translations that are still perfectly visible in the production page. If there is no other way to fix it, I will start doing the annoying job of opening them one by one and re-doing the translation... Thanks for your help!
December 27, 2023 at 11:13 am #15131778
Mohamed Sayed	I'm afraid that you'll have to update those translations one by one, or to bulk update them using automatic translation (https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically) If the issue happens again after updating those translations, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/) or the All-in-One WP Migration plugin (https://wordpress.org/plugins/all-in-one-wp-migration/). The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I will import the site copy to debug the issue locally and escalate it to our developers for further investigation if needed. Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/ Thanks for your cooperation.
December 31, 2023 at 9:05 am #15138546
angeloM-17	Thanks Mohamed. I've edited them all, too bad we've been able to discover the issue that caused it, I hope it won't happen again in the future... crossing fingers 🙂 Thanks for your help! Bye, A.-