This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that translations were 100% complete but not showing on the respective language pages. The issue was observed with pages using the Divi theme and particularly with global modules, which are meant to be the same across multiple pages. The client had cleared all caches but the problem persisted.
Solution: 1. We identified that the 'Divi Module Builder' plugin was not compatible with WPML, which was causing the translation issues. 2. We recommended that the client contact the plugin's support team and inquire about compatibility with WPML. 3. We suggested that the plugin's authors join our Go Global program so our Compatibility developers could help test and make the plugin compatible with WPML. 4. Upon further investigation, we found that regular Divi modules could be translated without issues, but the problem was isolated to 'Divi Custom Modules'. 5. We advised the client to reach out to the plugin author to collaborate with our compatibility team. 6. The client discovered that the issue was related to the use of 'global' modules in Divi, which need to be translated from within the Divi library, not within the page itself.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
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I've already generated a report concerning the problems you're encountering. Our 2nd Tier Support team needs additional details, so I've reached out to you previously.
Given that the issue can now be duplicated across multiple pages, I'd like to inform our 2nd Tier Support team so they can conduct a more thorough investigation for you.
I have feedback and our 2nd Tier Support mentioned that this plugin "Divi Module Builder" is not compatible with WPML and is causing translation issues.
They created a test post here hidden link and it shows up correctly. However, making changes to the existing translations will not work.
Our 2nd Tier Support requested that you contact the support team/developers of that plugin and ask them if the plugin is compatible with WPML.
Thanks Kor. Are you aware that other elements on the pages are also affected? Not only Divi Module Builder elements. If so, then I would be curious why that is so. Thank you.
When I checked this page hidden link in the backend, the English translation was not fully completed. Then, I completed the translation and the background image now shows the same hidden link as the German language here hidden link
We got Feedback form DiviPlugis. Now they tested in a fresh install themselves and were able to save changes to translations. So we have two conflicting statements regarding this. They sent this video, where they show that it worked for them. If you go to the 2 minute and 20 second mark in the video, you'll see that they are able to safe changes: hidden link
Our experience was the same. It worked first and then stopped working only shortly before we contacted you. Can you please check this again and give me feedback accordingly?
