This thread is resolved. Here is a description of the problem and solution.
Problem:
The client updated the privacy policy and homepage translations using the Advanced Translation Editor. Although the changes appear correct in the editor, they are not visible on the website's frontend. This issue is common with sites using page builders like Elementor and caching mechanisms.
Solution:
1. Clear WPML's internal cache and any site-level caches:
* Go to WPML → Support → Troubleshooting in your WordPress admin.
* Scroll down and use the options to clear caches.
2. If the issue persists, consider deactivating caching or optimization plugins temporarily to check if they are causing the issue.
3. If translations still do not appear, it might be necessary to check for server-level or host-managed caching outside of WordPress plugins and investigate possible synchronization issues between Elementor, the Astra theme, and WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
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This topic contains 20 replies, has 1 voice.
Last updated by 3 weeks, 4 days ago.
Assisted by: Carlos Rojas.
