Background of the issue:
We've repurchased our WPML Plan for our WordPress site. I've updated the WPML plugins on our site.
Symptoms:
When going to update translations, it's saying we don't have enough credits to complete the translation.
Questions:
Why are translations not updating on our WordPress site?
How can we resolve the issue of not having enough credits to complete the translation?
You receive a generous quota of free credits when you buy WPML. If you’ve used up your free credits and want to continue using automatic translation, you can buy packages of prepaid credits, or sign-up to pay-as-you-go.
Let me know if that answers your question. If not, please give me more details on what's going on 🙂
Thanks for getting back to me. Sorry if I wasn't clear in my above message.
We just re-purchased the WPML Multilingual CMS plan with 90,000 translation credits. What I was asking was - after re-purchasing the plan, and (I believe) updating the WPML plugin on our WordPress site, when I go to update translations on WordPress we get a message stating that we do not have enough credits to do so.
I was wondering if there was an error on our end? Will I need to re-install the plugin on our WordPress site to get the updated credits? Or is there something else I need to do?