Translations not working

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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 11 replies, has 2 voices.

Last updated by Bobby 1 year, 8 months ago.

Assisted by: Bobby.

Author	Posts
March 1, 2023 at 4:01 pm #13146879
jamesC-40	Hi. I translate a page, and the cog icon stays active. I got to Translations, and translate again, and the page stays as in progress status.
March 1, 2023 at 7:16 pm #13148263
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Try the following: - Make a small change to the default language and update - Update the translation again - Verify that it's at 100% and save Let me know your results, please.
March 1, 2023 at 8:13 pm #13148727
jamesC-40	Hi. Already tried this. I have also tried cancelling the job. It doesn't work.
March 2, 2023 at 8:27 pm #13158653
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
March 2, 2023 at 8:32 pm #13158667
jamesC-40	Hi. I have just tried again and everything is working fine now. What could have caused the issue before? * actually it is not working. I just made an edit to the homepage and now it will not translate. it seems to be if i make an edit, then go to translate it does not work. Could this be a caching issue?
March 4, 2023 at 6:54 pm #13170521
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Thank you for updating me! When I review the translation I can see that it's at 98% completion which is why the 'cog' icon is showing. The original language has some HTML markers that are not applied -> see my screenshot. Once I apply it I can save to 100% and be able to finish French and German.
March 7, 2023 at 9:34 am #13187291
jamesC-40	Hello. The problem seems to be this: I edit a page, then I go to translate the edits but the edits are not showing to be translated. It seems this could be a caching issue?
March 7, 2023 at 2:12 pm #13190191
jamesC-40	I have just tried translating the home page and the same problem, the page does not complete (even though it is 100% complete) and stays in progress.
March 7, 2023 at 7:26 pm #13192999
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	It does look like a caching issue. What are your results when purging the cache or temporarily disabling the drop in cache. Going to WPML->support->Troubleshooting-> Synchronize local jobs ids with ATE jobs & Synchronize Translators and translation manager with ATE I also run a few more tests you can see my results in the following screen recording hidden link
March 7, 2023 at 7:30 pm #13193003
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Screenshots
March 7, 2023 at 7:39 pm #13193119
jamesC-40	I did try clearing the cache a few times but this made no difference
March 8, 2023 at 6:01 pm #13201359
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	See my screen recording here: hidden link At the moment I am able to save it OK and also the front page still shows OK and not stuck in progress. what is your result if you log in using the user profile provided to me?

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