One website of my client is having trouble to show translated content on front end.
My main problem is the page named "Főoldal" is our main page and has been translated 100%. ATE says it as well.
I also tried to make a new page as "Címlap" but the same results I have.
Both Főoldal and Címlap means Home Page in hungarian.
However, the page on frontend neither have English translation nor English flag except when I change Language switcher to refer to Home for language. But this page would be Home in English.
I discovered that all the pages having trouble to save, then change the + sign to pencil. They except getting a rotary refresh button, that wont changes to anything else.
When I refresh this page, the refreshing button gets lost and a cogwheel comes up. No pencil which would be the "Saved & Finished" status for translations.
I think something stuck while saving but there are no errors I get.
The admin page editor also says there is a translation being processed but I saved every changes before.
Using the latest Elementor and Elementor Pro plugins and the latest WPML plugins
I set debug log to the debug.log file in wp-content as well that says only a PHP Notice: Undefined property: stdClass::$status_id in/sitepress-multilingual-cms/classes/ATE/class-wpml-tm-ate.php on line 57
I also tried to cancel in progress jobs but the two sites wont canceling it keeps telling me translation is in progress - needs update.
Can you please check the WPML -> Support -> Advanced Translation Editor -> Error Logs tab and see if there are any errors there? If so, please share a screenshot of the page.
Also, when you go to the WPML -> Translation Management -> Jobs tab, are there any errors? If so, are there also errors in the DevTools console?
I checked on our end and I see that the website was previously on another domain, correct? If so, please make sure you updated the sitekey. In order to make sure this isn't the issue, let's reregister the site with a new sitekey.
Please do the following:
- Unregister WPML https://wpml.org/faq/install-wpml/#unregister
- Remove the sitekey from your account
- Reregister WPML https://wpml.org/faq/install-wpml/#register
Please update me with this additional information, so we know how to proceed.
I have set your next reply to be private so you can share credentials there.
Remember that it is always better to create a new admin user for me, then when we are done you can delete it.
I checked and found the reason you are experiencing this issue. For some reason, the automatic translation id on your site is not correct.
This is something which we use for communication between your site and our servers, not something that is set or changed by you.
In order to fix it, I will need to install and activate specific a plugin which we use for this.
Before I can do that, I will need your permission to do so and your confirmation that you have a working backup of your site.
You can install the plugin, and if it is not necessary in the future, please deactivate and uninstall it after you done what you want.
Also that would be nice if you can report what you are doing to prevent this anomaly next time by our own.
We moved the site to the production server before, and changed the domain in WPML dashboard later. If this case caused the bug, it would be better if we can fix it next time.
I uploaded every plugin to its latest version for you.
It is agreed if you try to deactivate all plugins before uploading as long as you reactivate everything as was before ASAP (yoast SEO is the only deactive plugin).
I also able to translate a brand new blank page.
That was not the problem at all.
The problem is, what I told you, there is a Main Page called "Címlap" what has a refresh button rolling to infinite and cannot save the translations. When I refresh the admin page of Pages it shows a cogwheel next to the english translation. I would like you to get this translation working.
Also I asked you to report what did you do at all.
Please have a see on Címlap page and save the translation for yourself!
The issue is probably that the old translation job is using incorrect details, from before the fix. The page itself doesn't have any issues.
I tested this by duplicating it and translating the duplicate to English.
Please do the following:
- Go to WPML -> Translation Management -> Jobs
- Cancel all jobs "In progress"
- Retranslate "Címlap"
Regarding the changes I made, all of them are as follows:
- Fix the automatic trasnlation ID
- Translate test page
- Delete test page
- Translate "Címlap - Copy"
This anomaly was not caused by anything you or we did. We know that for some reason, in some cases, this happens. It is very rare that it does, but in these cases we can fix it manually, as I did.
Please try this and tell me if it still doesn't work.
