kovusA-2
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It is possible that after you changed the mapping, this problem will no longer occur. Maybe. Is there some kind of error, maybe you can find out?
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kovusA-2
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And so I 100 percent knew when this problem occurs. This problem arose after I changed the translation to String translation
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The problem arose again just after I translated this term
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Before this there were no problems
I wanted to translate the term "Please enter your password"
When I wanted to translate there were incomprehensible characters, I deleted them and entered the text in Russian and Turkmen, after that these incomprehensible characters appeared on the site again.
I can make a backup restore of the site again, but this will not help solve the problem radically, this again may come up somewhere.
Urgently I ask you to deal with the problem.
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kovusA-2
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Hello. I did everything as you said. But unfortunately it didn't work out. When the migration started, I received a letter about the beginning of the migration, I waited more than 10 hours, and then this letter came:
Oh no! It seems a problem has occurred while migrating your site to Cloudways. We apologize for any inconvenience this may have caused.
Kindly contact us as soon as possible via live chat for a satisfactory resolution of the problem.
sincerely,
The Cloudways Team
What do you think, will I contact the support service myself or will you contact me yourself, or maybe you don’t need to do this at all. What is your advice?
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kovusA-2
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I tried several times to contact the support service, and they write that I must be registered, and when I click on the link to enter data, the link simply does not open for me. Therefore, it is impossible to contact the support service in any way.
I have another idea, what do you think if I do a site and database restore backup now. After that, the site will return to its normal state, incomprehensible characters will disappear.
And maybe after that again try to make a migration?
This error will reappear on a new server if you try to translate the phrase "Enter your password" to String Translation.
After the backup restore, I can continue working on my site, I will get this error again if I try to translate the phrase "Enter your password".
Perhaps this error can also be in the translation of other words.
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kovusA-2
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Hello.
I did a restore (backup) of the site and database.
Strange characters have disappeared on the site, and I can continue working on the site.
But the problem persists, it has not gone away.
If I now translate the phrase "Enter your password", then incomprehensible characters will again be displayed on the site.
Therefore, I ask you to continue to find the cause of the problem. I really hope for you.
If you want, I can try to make the migration again, maybe it will work now, since incomprehensible characters are not displayed now, and you can solve the problem if you translate the phrase "Enter your password"
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Christopher Amirian
Supporter
Languages:
English (English )
Timezone:
Asia/Yerevan (GMT+04:00)
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Hi there,
Thank you for all the details. Unfortunately, I also failed to copy the website. It seems that there is an issue with the capacity of the website and our server.
A good call to bring back the backup to continue your work.
I tried with another plugin to create a copy and it was a 20GB big file and that was the issue most probably that the previous attempt failed.
I installed another plugin called duplicator pro and excluded all the media files to make the package file smaller and managed to copy the website to our server without images and media files.
Here you can find the website and login with the same login info and check the translation that I have done for reset password
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So the problem is that there were some Russian translations that had bad characters.
I searched for "Enter your password" and checked all the results one by one and I saw bad characters are there.
So I changed them to correct Russian Characters:
Пожалуйста введите ваш пароль.
I already see the same characters on your live website (attached the screenshot)
So before touching any Turkmen translation, please first fix all the Russian problematic ones.
Each time you want to add a Turkman string first check the Russian one and make sure it is correct.
Thanks.
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kovusA-2
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I still don't understand how to solve this problem.
How to fix problematic Russian translations?
If I just take and correct the Russian translation into String Translation (that is, if I correct incomprehensible characters into Russian letters), then an error will immediately occur on the site.
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Christopher Amirian
Supporter
Languages:
English (English )
Timezone:
Asia/Yerevan (GMT+04:00)
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Hi there,
I did exactly that, (fixing the characters in the copied website and it worked ok)
Would you please check the copied website and try to do the same steps yu mentioned and see if the issue is happening there?
As the database and everything is the same it should happen on the ocpied website too.
Thanks.
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kovusA-2
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I open the copied site from the link you sent me, this is the link
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After that I see a screenshot from this link:
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I see exactly the title of the site and nothing else, the site is not displayed in full. And even in this header, you can see that there are incomprehensible characters in the header of the site
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kovusA-2
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Hello.
Yesterday I tried to simply remove the "Enter your password" line from String Translation. (And then I wanted to add it again). When deleting this line, an error immediately appeared, a lot of incomprehensible characters appeared on the site as before, after that I made a backup restore of the site and database.
I want to say that the problem is not solved, and this problem may come out again with such transfers. Please continue to look into this issue.
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Christopher Amirian
Supporter
Languages:
English (English )
Timezone:
Asia/Yerevan (GMT+04:00)
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Hi there,
Please check this video:
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And also please replicate the same issue on this website:
hidden link
Thanks.
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kovusA-2
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Hello
Please check this video:
hidden link
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Christopher Amirian
Supporter
Languages:
English (English )
Timezone:
Asia/Yerevan (GMT+04:00)
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Hi there,
Thank you for the video. Now the issue is that the same thing that happens on your website should also happen on the copy of your website that I created.
So I can report this to the second-tier support.
Would you please go to:
hidden link
Use the same login information to log into that website and do the translation the way you showed int he video.
Tell me when the issue happens there too and I will report this.
Thanks.
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kovusA-2
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Hello.
When I click on your link, I see that I don't see the main page, I just see the site header, like in this screenshot
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I do not see a full-fledged site, I told you about this before.
And in order to translate String Translation, I must have access to the administrative panel, but I do not have this access. What link should I follow to get to the admin panel?
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