Unable to retrieve job details.

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 4 replies, has 0 voices.

Last updated by Andreas W. 2 days, 15 hours ago.

Assisted by: Andreas W..

Author	Posts
February 6, 2025 at 7:24 pm #16676958
jodieH	Background of the issue: I am trying to translate a template part using WPML. I attempted to assign the translation job to myself, and I am following the link provided in the email to access the translation. The issue can be seen at: hidden link Symptoms: I receive an error message saying 'Unable to retrieve job details.' when trying to access the translation screen. The screen doesn't load as expected. Questions: Why am I unable to retrieve job details when trying to translate a template part? How can I resolve the issue of the translation screen not loading?
February 6, 2025 at 9:07 pm #16677353
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hi, It seems that the minimum requirements are not met on the server: https://wpml.org/en/home/minimum-requirements/ Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M. Your current values are: PHP MemoryLimit -1 WP Memory Limit 40M You need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory. Add this code to the wp-config.php file to increase WordPress memory: define ('WP_MEMORY_LIMIT', '256M'); Add this just before this comment: // That's all, stop editing! Happy blogging. The current values can be viewed under WPML > Support > WordPress. These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately. Once the limit is set, please edit the original page, save the page again, and then open the WPML Translation Editor. If adjusting the limit will not solve the issue, please let me know. Best regards Andreas
February 7, 2025 at 5:54 pm #16680778
jodieH	Yes... I had changed that already. Here's the new debug info.
February 7, 2025 at 6:02 pm #16680786
jodieH	another hint is when I'm in the "Translation Management" area, I filter for my name and then click on "view original" and it goes to a Page not found.
February 7, 2025 at 10:23 pm #16681374
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	On our system, it looks like you ran out of credits, but I do not see any uncompleted jobs within the last two days. On WPML > Translations could you please make the ID column visible by clicking the three dots in the right upper corner and selecting the display filter for ID? Let me know the job ID for the job that you are trying to translate. --- Could it be that you still have reviews to complete (eye symbol)? If so, please make sure that "Translate Everything Automatically" is enabled as translation mode inside the WPML Settings and then complete the reviews at WPML > Translations.