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This topic contains 7 replies, has 2 voices.
Last updated by darkoP-9 1 year, 9 months ago.
Assisted by: Kor.
Author | Posts |
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February 18, 2023 at 10:30 am #13061217 | |
darkoP-9 |
Hi, 1. 2. in both 1. and 2. after updating pages, strings with translation have been missing. I would like to give you access to login so you can check it out. Kind regards, |
February 20, 2023 at 4:38 am #13066437 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for contacting WPML support. Before searching these strings using the String Translation, please try scanning the theme and plugins using the method explained here https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scanning-for-hard-coded-strings . Could you please give it a try and see if it helps? Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+? Thanks! Kor |
February 20, 2023 at 8:06 am #13066895 | |
darkoP-9 |
Hi, i have scaned Divi theme and plugin SEO PRESS for SEO. I can see the Seo press strings but i need you to find strings for text on website page kontakt and novosti. After you see the photo in attach you will know how to solve the issue. After updating language on page for chech language translated string have gone: Why string have gone after updating wpml translations? How to fix the issue? I have add upload size to 256MB. Kind regards, |
February 20, 2023 at 10:11 am #13068179 | |
darkoP-9 |
Hi, I sending you image so we can solve the issue and for you to better understanding: After updating text(with detected all the string on website page), string have gone from that page with translated text. I dont want to translated text disaper when i update text on other pages. Please fix the issue so i can add text i have already added to website, no reason for text to disaper and strings to disaper after updating translated text. How can i add login to you to fix the issue? Kind regards, |
February 21, 2023 at 7:38 am #13075795 | |
darkoP-9 |
Hi, i have upload video so you can see with what i need your assistance. Please watch the video and help me resolve the issue. I know how to use wpml and it is not about using wpml, scaning for new string in theme or plugin. Please watch the video. Kind regards, |
February 21, 2023 at 8:52 am #13076337 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+? Thanks! Kor |
February 22, 2023 at 5:55 pm #13091723 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. 1. To translate the phone numbers on this page, you need to perform a search in the "Advanced Translation Editor" as shown in the attached screenshot. 2. As for the spacing issue for the translated button, please apply the custom CSS code below into WP > Appearance > Customize > Additional CSS. a.et_pb_button.et_pb_button_1.et_pb_bg_layout_light {margin-left:20px;} As for your other issue, please open a new ticket. Our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. Let me know how it goes. Thanks! Kor |
February 22, 2023 at 9:55 pm #13093129 | |
darkoP-9 |
I have no problems with website, it is fully fixed. And today i have learned how to use advance translator editor 😀 My issue is resolved now. Thank you! |