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This topic contains 7 replies, has 2 voices.

Last updated by darkoP-9 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
February 18, 2023 at 10:30 am #13061217

darkoP-9

Hi,

1.
i have updated tekst(phone number so it can without link, just plain tekst) on page:
hidden link
Please help with updating phone number on other pages.

2.
i have update button spacings(green butons: reservacija & recenzije):
hidden link
hidden link
on italian language spacing is not aplied

in both 1. and 2. after updating pages, strings with translation have been missing.
Please help me and fix the updating of strings.

I would like to give you access to login so you can check it out.

Kind regards,

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February 20, 2023 at 4:38 am #13066437

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Before searching these strings using the String Translation, please try scanning the theme and plugins using the method explained here https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scanning-for-hard-coded-strings .

Could you please give it a try and see if it helps?

Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?

Thanks!

Kor

February 20, 2023 at 8:06 am #13066895

darkoP-9

Hi, i have scaned Divi theme and plugin SEO PRESS for SEO.

I can see the Seo press strings but i need you to find strings for text on website page kontakt and novosti. After you see the photo in attach you will know how to solve the issue.

After updating language on page for chech language translated string have gone:
hidden link

Why string have gone after updating wpml translations? How to fix the issue?

I have add upload size to 256MB.
And my hosting provider told me that i have mariaDB 10.5 which is equivalent to Mysql 8.0.

Kind regards,
Darko

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February 20, 2023 at 10:11 am #13068179

darkoP-9

Hi,

I sending you image so we can solve the issue and for you to better understanding:

After updating text(with detected all the string on website page), string have gone from that page with translated text. I dont want to translated text disaper when i update text on other pages.

Please fix the issue so i can add text i have already added to website, no reason for text to disaper and strings to disaper after updating translated text.

How can i add login to you to fix the issue?

Kind regards,
Darko Pečanac

Snimka zaslona 2023-02-20 110705.jpg
February 21, 2023 at 7:38 am #13075795

darkoP-9

Hi,

i have upload video so you can see with what i need your assistance. Please watch the video and help me resolve the issue. I know how to use wpml and it is not about using wpml, scaning for new string in theme or plugin.

Please watch the video.
hidden link

Kind regards,
Darko Pečanac

February 21, 2023 at 8:52 am #13076337

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?

Thanks!

Kor

February 22, 2023 at 5:55 pm #13091723

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

1. To translate the phone numbers on this page, you need to perform a search in the "Advanced Translation Editor" as shown in the attached screenshot.

2. As for the spacing issue for the translated button, please apply the custom CSS code below into WP > Appearance > Customize > Additional CSS.

a.et_pb_button.et_pb_button_1.et_pb_bg_layout_light {margin-left:20px;}

As for your other issue, please open a new ticket.

Our support policy allows us to take care of only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

Let me know how it goes.

Thanks!

Kor

Screenshot 2023-02-23 at 1.50.02 AM.jpg
February 22, 2023 at 9:55 pm #13093129

darkoP-9

I have no problems with website, it is fully fixed. And today i have learned how to use advance translator editor 😀

My issue is resolved now. Thank you!