Urgent: French, German showing as unavailable for automatic DeepL translation

This thread is resolved. Here is a description of the problem and solution.

Problem:

French and German are showing as unavailable for automatic DeepL translation. The following message shows.

Your selected automatic translation engines do not support the following language(s).

Solution:

The problem was the mapping of the languages. When I went to WPML -> Languages -> Site Languages and pressed the 'Edit languages' option, I saw that the related languages were not mapped. So I mapped them accordingly. Please read more about mapping languages with automatic translation here.

https://wpml.org/faq/how-to-exclude-a-language-from-automatic-translation/

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Tagged: Documentation request

This topic contains 3 replies, has 2 voices.

Last updated by Itamar 1 year, 9 months ago.

Assisted by: Itamar.

Author	Posts
July 20, 2023 at 8:36 am #14070219
danM-2	Tell us what you are trying to do? Translate pages and posts to french, german, portugese using DeepL Is there any documentation that you are following? Yes the list of supported languages shown on the WPML site Is there a similar example that we can see? See attached images What is the link to your site? hidden link We urgently need to do the translations to the three other languages (today) and the client has requested DeepL. The WPML site shows that DeepL should support french, german, portugese The WPML tools show that the hidden link is connected to the old staging site auto translation account and should share the billing.
July 20, 2023 at 10:58 am #14071499
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I confirm that DeepL should support translations from English to French, German, and Portuguese (Portugal). I'm consulting our second-tier supporters about this case and will get back to you. Regards, Itamar.
July 20, 2023 at 11:41 am #14071869
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- Regards, Itamar.
July 20, 2023 at 3:22 pm #14073843
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I fixed this issue on your site. Initially, I thought the problem was because French, German, and Portuguese (Portugal) were hidden on your site. Please see the attached screenshot hidden-langs.jpg. But unhiding them didn't solve the issue. So I hid them again. Then I discovered that the problem was the mapping of the languages. When I went to WPML -> Languages -> Site Languages and pressed the 'Edit languages' option, I saw that the related languages were not mapped. Please see the attached screenshot not-mapped.jpg. So I mapped them accordingly. Please read more about mapping languages with automatic translation here. https://wpml.org/faq/how-to-exclude-a-language-from-automatic-translation/ I've made a test with one post and one page to make sure it works. Please see the attached screenshot. Can you please confirm that the issue is solved now?
July 20, 2023 at 4:49 pm #14074455
danM-2	Thanks for the help - I confirm I can now perform auto-translations to those languages